Summary
Overview
Work History
Education
Skills
Certification
Timeline
Fayaz Ahamed

Fayaz Ahamed

Croydon

Summary

A dedicated and versatile professional with experience in e-commerce management, customer service, and retail operations. Skilled in procurement, inventory management, vendor relations, and delivering exceptional customer experiences. Seeking opportunities to leverage expertise in a dynamic and growth-oriented environment.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Assistant E-commerce Manager

WayCool Foods
Chennai
11.2022 - 11.2023
  • Managed marketplace operations for leading platforms including Amazon, Big Basket, Blinkit, Zepto, and Swiggy.
  • Conducted product description and listing optimization for various products.
  • Oversaw inventory management and backlisting processes for efficient listing management.
  • Collaborated with vendors to ensure seamless operations and optimize product visibility.

E-Commerce manager

Big Basket
Chennai
01.2020 - 11.2022
  • Oversaw procurement process, ensuring timely and cost-effective sourcing of goods and services.
  • Developed and maintained strong relationships with suppliers.
  • Collaborated with internal teams across functions to optimize inventory levels and streamline operations.
  • Implemented strategies resulting in a 20% reduction in costs.
  • Utilized data analytics to identify opportunities for continuous improvement.

Trading Assistant

Sainsbury's
Croydon
02.2024 - Current
  • Prepared pastries, rolls, and breads in the bakery department.
  • Managed various tasks on the shop floor, including stocking shelves, facing stock, managing reductions, and fulfilling online orders.

Customer care representative

McDonald's
Brixton
12.2022 - 02.2024
  • Provided excellent customer service, operated kiosk machines, and maintained cleanliness in the front area.
  • Collaborated with team members to ensure smooth order processing and customer satisfaction.

Education

Bachelor of Arts - English

The New College, Chennai, India
08.2016 - 05.2019

Skills

  • Procurement
  • Inventory Management
  • Vendor Relations
  • Customer Service
  • Data Analytics
  • Team Collaboration
  • Adaptability
  • Attention to Detail

Certification

Foundations of Digital Marketing and E-commerce

Timeline

Trading Assistant - Sainsbury's
02.2024 - Current
Customer care representative - McDonald's
12.2022 - 02.2024
Assistant E-commerce Manager - WayCool Foods
11.2022 - 11.2023
E-Commerce manager - Big Basket
01.2020 - 11.2022
The New College - Bachelor of Arts, English
08.2016 - 05.2019

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Fayaz Ahamed