Fayaz Ahamed
Croydon
Summary
A dedicated and versatile professional with experience in e-commerce management, customer service, and retail operations. Skilled in procurement, inventory management, vendor relations, and delivering exceptional customer experiences. Seeking opportunities to leverage expertise in a dynamic and growth-oriented environment.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Assistant E-commerce Manager
WayCool Foods
Chennai
2022.11 - 2023.11
- Managed marketplace operations for leading platforms including Amazon, Big Basket, Blinkit, Zepto, and Swiggy.
- Conducted product description and listing optimization for various products.
- Oversaw inventory management and backlisting processes for efficient listing management.
- Collaborated with vendors to ensure seamless operations and optimize product visibility.
E-Commerce manager
Big Basket
Chennai
2020.01 - 2022.11
- Oversaw procurement process, ensuring timely and cost-effective sourcing of goods and services.
- Developed and maintained strong relationships with suppliers.
- Collaborated with internal teams across functions to optimize inventory levels and streamline operations.
- Implemented strategies resulting in a 20% reduction in costs.
- Utilized data analytics to identify opportunities for continuous improvement.
Trading Assistant
Sainsbury's
Croydon
2024.02 - Current
- Prepared pastries, rolls, and breads in the bakery department.
- Managed various tasks on the shop floor, including stocking shelves, facing stock, managing reductions, and fulfilling online orders.
Customer care representative
McDonald's
Brixton
2022.12 - 2024.02
- Provided excellent customer service, operated kiosk machines, and maintained cleanliness in the front area.
- Collaborated with team members to ensure smooth order processing and customer satisfaction.
Education
Bachelor of Arts - English
2016.08 - 2019.05
Skills
- Procurement
- Inventory Management
- Vendor Relations
- Customer Service
- Data Analytics
- Team Collaboration
- Adaptability
- Attention to Detail
Certification
Foundations of Digital Marketing and E-commerce
Timeline
Trading Assistant - Sainsbury's
2024.02 - Current
Customer care representative - McDonald's
2022.12 - 2024.02
Assistant E-commerce Manager - WayCool Foods
2022.11 - 2023.11
E-Commerce manager - Big Basket
2020.01 - 2022.11
The New College - Bachelor of Arts, English
2016.08 - 2019.05