Hi, I’m
Gokul Raj
E commerce and Operations Manager
Huddersfield,Wets Yorkshire
Summary
E-commerce Business Operations Manager with 3 years of experience managing inventory systems, coordinating logistics, and overseeing fulfilment operations. Skilled in analysing sales data and implementing improvements across multiple e-commerce platforms. Developed effective customer service protocols whilst leading various operational projects from start to finish. Created and executed digital marketing campaigns and built comprehensive online sales strategies. Proven ability to manage multiple B2B and B2C operations simultaneously, optimise business processes, and deliver consistent growth in the e-commerce sector.
Overview
7
years of professional experience
Work History
SIGNS N DESIGNS (Trading as RAYAAN ENTERPRISES)
E Commerce and Research Analyst
08.2023 - Current
Job overview
- Directed product research team and online marketplace operations, achieving 55% growth in cross-platform sales.
- Created optimised product listings that generated more than 45% of daily sales and increased visibility by 70%.
- Developed data-driven monthly campaign budgets, achieving 5.6% ROAS.
- Implemented A/B testing framework for product listings, improving conversion rates by 38% on key products.
- Identified and implemented operational efficiencies that increased overall productivity by 35%.
- Optimised pricing strategy across platforms, increasing profit margins while maintaining competitive positioning.
- Developed competitor analysis framework that identified 8 high-potential market opportunities.
NTURE (Trading as ADYAN BROTHERS LTD)
Brand Manager - E Commerce and Digital Marketing
02.2023 - Current
Job overview
- Conducted competitive market analysis to identify opportunities and position services effectively.
- Researched and sourced 21 new products with 65% success rate in meeting sales projections though market place.
- Created comprehensive branding strategy and built e-commerce website that achieved 35% higher conversion than industry average.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Analyzed sales and inventory data to identify trends, supporting strategic decision-making and forecasting.
- Developed TikTok content strategy that increased followers by 320% and generated £15,000 in attributable direct sales.
- Implemented organic marketing strategies that increased website conversion rates that lead to more sales and customer reach.
- Created and managed consulting programme with 92% client satisfaction rate, generating 35% of new business through referrals.
- Implemented strategies to drive more traffic to website through organic social media content creation.
- Designed and implemented structure for website content with SEO strategy.
- Trained and mentored team to use AI effectively and created data driven results which lead to increase more productivity.
- Supported company branding efforts by creating visually engaging promotional materials for various marketing campaigns.
Uni Bargain Limited
Ecommerce & Operation Manager
10.2022 - Current
Job overview
- Created and executed an email marketing campaign that generated £17,850 in sales from a single campaign.
- Implemented customer retention strategies resulting in £10,000+ monthly recurring revenue from previously dormant accounts.
- Developed and optimised product listings across multiple platforms, resulting in significant revenue growth.
- Mentored and trained staff in sales methodologies, marketing tactics, and inventory management.
- Researched market trends to identify and source high-performing products, expanding product portfolio which lead to more sales and growth.
- Improved SEO rankings, resulting in increased organic website traffic and higher conversion rates using data driven strategy.
- Trained staff in social media management, content creation for website updates and customer support.
- Created actionable plans to target new potential customers, acquiring 26+ new B2B clients within 6 months.
UK FLAVOUR FACTORY
Operations and Implementation Manager
10.2022 - Current
Job overview
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Mentored team members in their professional development, fostering an environment of growth and collaboration.
- Managed inventory and procurement operations, reducing supply chain costs by 18% while maintaining quality.
- Coordinated with production teams to ensure 98.5% on-time order fulfillment, exceeding industry standard.
- Conducted monthly cost analysis, identifying opportunities for 15% savings in operational expenses.
- Developed contingency supply plans that ensured business continuity during major supply chain disruptions.
- Implemented quality control measures that reduced product returns by 25% year-over-year.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Managed supplier relationships to ensure timely delivery of products and services.
HAZE CBD (Trading as UK FLAVOUR FACTORY)
Ecommerce Marketing Manager
10.2022 - Current
Job overview
- Spearheaded comprehensive e-commerce operations, driving 300% increase in online sales between 2023-2025.
- Achieved 65% year-over-year growth in direct-to-consumer sales through strategic SEO and platform optimization.
- Expanded wholesale distribution network by 40%, adding 5 new B2B customers within first year.
- Built and maintained strong customer relationships, achieving 78% customer retention rate, 22% above industry average.
- Implemented strategic pricing models that increased average order value by 35% without affecting conversion rates.
- Mentored and trained team of 2 in digital marketing and customer service excellence, improving team productivity by 45%.
- Exercised stakeholder decision-making authority for 4 successful new product launches, each exceeding sales targets by 35%.
- Streamlined critical processes, including order fulfillment, logistics, and customer service, ensuring seamless operations and high customer satisfaction.
- Fostered a cross-functional team culture, ensuring alignment between development, operations, and customer support teams to achieve business objectives.
- Increased online sales by developing and implementing targeted ecommerce SEO strategies.
LYLAT CONSTRUCTIONS
Administrative Assistant Manager
04.2019 - 01.2021
Job overview
- Optimised workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Achieved cost savings with meticulous budget management, reducing unnecessary expenses for the department.
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
- Maintain accurate purchase order prices and vendor cataloguing.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organisation.
RR Donnelly
Financial Analyst
06.2018 - 03.2019
Job overview
- Assist clients in rolling their latest financial reports in to the current filling draft, while updating their disclosures with current period data.
- Ensure companies follow the latest FASB filling guidelines by keeping up to date with evolving requirements as well as recent.
- GAAP pronouncements.
- Manage work flow and ensure that required resources and tools are available to complete daily work assignments.
- Review and analyse XBRL data, tagging and XBRL documents to ensure consistency and accuracy in the financial reporting for clients.
- Maintained confidentiality through out the process when handling critical financial data.
Education
Leeds Beckett UnversityLeeds, United Kingdom
Master of Science from International Business Management
07-2023
Mar Ivanios CollegeTrivandrum
Bachelor's of Commerce from Commerce
02-2018
Skills
- Project management
- Ecommerce management
- Procurement
- Digital Marketing
- Business Development Strategy
- Marketplace Management
- Ecommerce Prompt Engineering
- Creative Problem Solving
- Team Management
- Google Analytics
- Branding
- Performance Marketing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
E Commerce and Research Analyst
SIGNS N DESIGNS (Trading as RAYAAN ENTERPRISES)
08.2023 - Current
Brand Manager - E Commerce and Digital Marketing
NTURE (Trading as ADYAN BROTHERS LTD)
02.2023 - Current
Ecommerce & Operation Manager
Uni Bargain Limited
10.2022 - Current
Operations and Implementation Manager
UK FLAVOUR FACTORY
10.2022 - Current
Ecommerce Marketing Manager
HAZE CBD (Trading as UK FLAVOUR FACTORY)
10.2022 - Current
Administrative Assistant Manager
LYLAT CONSTRUCTIONS
04.2019 - 01.2021
Financial Analyst
RR Donnelly
06.2018 - 03.2019
Leeds Beckett Unversity
Master of Science from International Business Management
Mar Ivanios College
Bachelor's of Commerce from Commerce
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