Fay Gooding

As a flexible member of the Faculty Office administration team I collectively delivered customer-focused and efficient student and research-facing administrative services, as delegated to each post-holder by the Head of Faculty Administration, in areas which included class timetabling,student enrolment and registration data entry adhering to GDPR. Receipted and return of course work. Faculty finance-related functions including Graduation and prize-giving, student admissions process,involving student induction,student discipline, formal complaints and student appeals and all student concerns.

Research and delivery of grant applications, whilst developing links with industry bodies and associations.

• Used Microsoft Word and other software tools to create documents and clear communications.

Allocation of rooms and other resources through the college booking system. Record keeping (e.g. student records, and research group outputs and activities).

Preparation for/facilitation of audits when required. I provided administrative support to Head of Faculty Administration, and as and when required to Heads of Department and other managers and staff across the faculty.

Dealt with queries (e.g. from staff and students) in relation to the above, dealing with these or directing to other staff as appropriate.

Provided a front of house service to students as and when required offering support, solutions when appropriate and empathy.

Managed correspondence for the team/faculty efficiently and effectively (incoming/outgoing and internal/external).

Maintained records and databases of activities and staff records that were relevant to the team/faculty.

Provided information, reports and summaries as required. I produced and assisted with production of, reports and summaries as required. I ordered and receipted goods and services for the faculty, and invoiced students and external clients where applicable.

Arranged and supported meetings/ minute taking, monitoring and supporting completion of action points when necessary. I assisted with diary management, reconciliation of receipts/expenses and booked of travel, accommodation conferences. I maintained records of safety assessments for the faculty. Working closely with colleagues I ensured the workload was evenly allocated within the team.Assisting with the review, development and implementation of relevant administrative procedures.

Senior Administrator on the University Covid Team,Principals Office, University of St Andrews

September 2020 – March 2021 – weekend/ evening work.

Duties included monitoring and supporting students during the Covid pandemic. This would involve telephone conversations and emailing students who were in isolation and recording same on an internal system. A good listener I offered empathy and understanding. I also organised staffing for the large-scale student vaccination program at the University, communicating and collaborating with academics and PhD medical students to achieve the best results for the students

Senior Research Administrator, University of St Andrews, St Andrews - School of Psychology & Neuroscience and School of Philosophy,Anthropology and Film Studies.

Maintained up to date knowledge of services for students and academics using Excel, Microsoft Word, and Teams.

Handled calls and responded to queries about student services, accessing and updating various University data warehouse sites.I managed grants and ethic applications successfully.

Worked to address all student and academic concerns in a prompt and effective manner. Handled large volume of calls on a day-to-day basis with a sense of calm and professionalism. Developed successful tactics to implement services through advice and logic. Worked to understand the needs of each student. I organised weekly seminars smoothly and successfully for visiting academics and students, including transport, accommodation and catering.

Greeted pupils, staff, and visitors with enthusiasm consistently.Providing pupils, staff, and visitors with up-to-date information about timetables, pupil absences and

used internal School IT systems and Excel / Word.

Worked effectively as part of a team. Organised daily transport for pupils. Responding to all queries in a professional and effective way, processing payments and retaining records for school activities and trips.

Liaising with social workers maintaining strict confidentiality whilst handling sensitive information and documents, supporting pupil confidentiality was an essential part of the role.

I was adept at showing flexibility and developing comprehensive reports using MS Office suite to facilitate strategic decision-making.

As the first point of call I always greeted customers in a friendly and helpful manner on which was a busy reception at Sports and Community Centre which was attached to a large secondary school on Royal Deeside,Aberdeenshire. Strengthening client relationships with clear communication and problem-solving skills.Provided high quality customer service to customers and students alike . I used Excel ,Outlook and Word on a daily basis. Handled phone, email and social media enquiries while delivering consistent customer service. Processed booking and sales transactions efficiently which involved cash handling and banking.

Always aiming for complete customer satisfaction I received several customer commendations for delivering excellent service.Providing warm, positive customer care from arrival to departure, encouraging return visits.