Danielle McLeod

Key Responsibilities:

• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Improved customer satisfaction through close collaboration with the team.
• Encouraged open communication, fostering a positive work culture.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Opened, closed and cashed up tills to maintain daily banking operations.
• Cashed out and balanced end of day sales to prevent shortages and maintain accuracy.

• Volunteered at a local community cafe supporting the community during the COVID-19 pandemic.
• Prepared and served meals to members of the community in a fast-paced environment.
• Maintained high standards of cleanliness and hygiene in line with health regulations.
• Assisted with organising food supplies and cafe operations.
• Provided a friendly and supportive interaction to help foster a welcoming atmosphere for all visitors.

Key Responsibilities:

• Planned and delivered engaging training sessions for both new and existing employees, ensuring consistency and high performance across the team.
• Utilised an online training management system to monitor progress and provide tailored support to team members, helping them reach their full potential.
• Identified individual and team training needs, implementing effective development strategies to drive employee growth and add value to the business.
• Maintained open, honest communication with senior staff, fostering a collaborative and transparent working environment.
• Provided day-to-day support to team members, addressing concerns and offering guidance to ensure their well-being and success.
• Ensured strict adherence to company standards and health & safety regulations at all times.
• Fully trained Barista with strong knowledge of coffee preparation, presentation, and service standards.
• Demonstrated procedures and practices for clearer understanding of roles and responsibilities.

Key Responsibilities:

• Opened and prepared the café for daily operations, ensuring all areas were clean, organised, and ready for service.
• Maintained high standards of cleanliness and hygiene in accordance with health and safety regulations.
• Delivered exceptional customer service in a fast-paced environment, ensuring a welcoming and efficient experience for all guests.
• Assisted in food preparation and consistently produced high-quality hot beverages to customer specifications.
• Accurately processed customer orders and payments using an EPOS till system.
• Handled customer complaints professionally, aiming to resolve issues promptly and maintain customer satisfaction.