FAVOUR IFEOMA ECHEBIRI

• Delivered high-quality, person-centred care in line with individual care plans
• Assisted with personal care including bathing, dressing, grooming, and toileting
• Supported mobility, transfers, and safe use of equipment following manual handling guidelines
• Promoted independence, dignity, and respect at all times
• Monitored physical and emotional wellbeing and escalated concerns appropriately
• Maintained accurate and up-to-date care records and documentation
• Provided companionship and emotional support to reduce isolation
• Worked collaboratively with healthcare professionals and multidisciplinary teams
• Followed safeguarding procedures and infection prevention and control policies

• Assisted in maintaining a clean environment for improved client health.
• Helped achieve patient independence through guided tasks and activities.
• Completed housekeeping tasks resulting in a clean, safe home environment.
• Provided companionship during outings contributing to an active social life for clients.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Promoted personal wellbeing and independence, building service user confidence through social and community interaction.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Performed administrative duties contributing towards smooth store operations.
• Processed orders promptly ensuring a positive shopping experience for customers.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Assisted customers in making informed decisions by providing detailed product information.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Collaborated with sales team to maximise product visibility and sales.
• Facilitated customer loyalty programmes to enhance customer retention.
• Participated in team meetings sharing best practices for improving service delivery.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Built positive customer rapport through friendly, professional communication.
• Followed up customer queries to check provided solutions met expectations.
• Improved customer satisfaction ratings through responsive query resolution.
• Entered, updated and removed customer information to keep accounts current.
• Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
• Actioned customer feedback to enhance contact centre service provisions.
• Asked probing questions of clients to understand needs and identify actionable requirements.