Fatoumata Diaby
Canterbury,United Kingdom
Summary
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of the company.
Overview
5
5
years of professional experience
Work history
Sales Assistant
Poundland
2025.02 - 2025.10
- Guided customers in product selection, providing tailored recommendations to enhance satisfaction.
- Responded to customer enquiries promptly, ensuring clear communication about products and services.
- Handled customer returns, refunds and exchanges at customer service desk.
- Kept current with product features and benefits, enabling informed customer interactions.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Organised stock room, ensuring easy access to products and efficient inventory management.
Sales assistant
Four seasons Florist
2024.01 - 2024.08
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Advised customers on product selection, tailoring recommendations to individual needs.
- Supported customers throughout purchase process, ensuring efficient checkout experience.
- Handled registers to facilitate smooth transactions and improve customer satisfaction.
- Restocked merchandise to ensure availability and presentation.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Babysitter
Self empolyed
2022.01 - 2024.01
- Created a safe and nurturing environment for children aged 0-12, promoting emotional security and well-being.
- Supported children in daily activities, ensuring their safety and well-being.
- Supervised two children aged 4 and 6.
- Fostered patience and responsibility in children through tailored caregiving activities.
- Coordinated bedtime routines for younger children, ensuring comfort and a smooth transition to sleep.
- Entertained children with games, stories and age-appropriate films.
Sales assistant
Wilko
2022.12 - 2023.12
- Engaged with customers to enhance their shopping experience and satisfaction.
- Provided support to customers, addressing queries and facilitating purchases.
- Handled customer enquiries, delivering prompt responses to enhance understanding of products and services.
- Assisted customers during checkout, ensuring smooth transactions and timely restocking of merchandise.
- Kept shelves neat, clean and organised through visual merchandising.
Server
Britannia Café
2021.12 - 2022.11
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Efficiently served customers, fostering positive dining experiences.
- Accurately processed customer orders at counter, contributing to smooth service flow.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleared and reset tables, maintaining high cleanliness standards for optimal guest satisfaction.
- Maintained cleanliness of tables and dining area.
Retail sales associate
Claires
2021.01 - 2021.12
- Established rapport with customers through attentive listening and communication.
- Supported marketing initiatives by setting up promotional displays.
- Upheld company policies whilst interacting with customers and colleagues.
- Collaborated with team members for efficient store operations.
- Managed stock levels for optimal store performance.
- Provided product knowledge to customers for informed purchases.
Server
Jacks
2021.01 - 2021.12
- Delivered exceptional customer service by promptly greeting guests and taking orders with a friendly demeanour.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Facilitated order taking process for customers to ensure accurate and timely service.
- Welcomed customers, addressed inquiries, and efficiently processed drink orders.
- Provided food and beverages to elevate customer satisfaction and enjoyment.
- Maintained cleanliness of tables to ensure a pleasant environment.
- Maintained safe hygiene and food handling standards for full compliance.
Education
3 A-levels - BBC
New city college
9 GCSEs -
The Brittons Academy
Skills
- Product knowledge and sales strategies
- Customer service excellence
- Supply chain management
- Organizational skills
- Time management
- Multitasking efficiency
- Health and safety compliance
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Punctuality
- Positive attitude
- Patience and empathy
- Strong work ethic
References
Available upon request
Timeline
Sales Assistant
Poundland
2025.02 - 2025.10
Sales assistant
Four seasons Florist
2024.01 - 2024.08
Sales assistant
Wilko
2022.12 - 2023.12
Babysitter
Self empolyed
2022.01 - 2024.01
Server
Britannia Café
2021.12 - 2022.11
Retail sales associate
Claires
2021.01 - 2021.12
Server
Jacks
2021.01 - 2021.12
3 A-levels - BBC
New city college
9 GCSEs -
The Brittons Academy