Fatima Monchez
London,Greater London
Summary
A bilingual Spanish and English speaker with strong customer service and administrative skills. Experienced in working with digital tools and handling inquiries professionally. Looking for a role in a customer service or visa application support position, where I can utilize my communication skills and digital proficiency.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Nursery cook
Playdays Nursery Limited
London, Greater London
02.2025 - Current
- Contributed to team efforts in compliant environment necessitating responsibility and attention to detail.
Barista
The Apple Tree
London, Greater London
08.2024 - 02.2025
- Built positive relationships with customers from diverse backgrounds.
Cleaner
Cleanology, All Square LTD
Southampton, Hampshire
01.2024 - 08.2024
- Managed time efficiently and worked independently, meeting daily task deadlines.
Customer service volunteer
Cancer Research UK
Southampton, Hampshire
09.2023 - 06.2024
- Facilitated visitor interactions and addressed queries with professionalism and courtesy.
Education
Primary/Secondary Education -
Emiliani Technical Institute
El Salvador 01.2016 - 10.2020
GCSEs - Mathematics
Southampton City College
Southampton 09.2023 - 05.2024
NVQ Level 1 - Essential Digital Skills Qualification
Southampton City College
Southampton 09.2023 - 06.2024
NVQ Level 1 - English Functional Skills for Life
City Lit
London 09.2024 - 02.2025
Skills
- Bilingual in Spanish and English
- Excellent customer service & interpersonal skills
- Strong administrative & organizational abilities
- Proficient in Microsoft Office (Word, Excel), online booking systems, and email handling
- Knowledge of Essential Digital Skills (EDSQ Level 1)
- Ability to work in a fast-paced, multicultural environment
Languages
English
Advanced
Spanish
Native
Certification
Microsoft 365 Fundamentals by Coursera
Timeline
Nursery cook
Playdays Nursery Limited
02.2025 - Current
NVQ Level 1 - English Functional Skills for Life
City Lit
09.2024 - 02.2025
Barista
The Apple Tree
08.2024 - 02.2025
Cleaner
Cleanology, All Square LTD
01.2024 - 08.2024
Customer service volunteer
Cancer Research UK
09.2023 - 06.2024
GCSEs - Mathematics
Southampton City College
09.2023 - 05.2024
NVQ Level 1 - Essential Digital Skills Qualification
Southampton City College
09.2023 - 06.2024
Primary/Secondary Education -
Emiliani Technical Institute
01.2016 - 10.2020
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