Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Fatima Monchez

London,Greater London

Summary

A bilingual Spanish and English speaker with strong customer service and administrative skills. Experienced in working with digital tools and handling inquiries professionally. Looking for a role in a customer service or visa application support position, where I can utilize my communication skills and digital proficiency.

Overview

2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Nursery cook

Playdays Nursery Limited
London, Greater London
2025.02 - Current
  • Contributed to team efforts in compliant environment necessitating responsibility and attention to detail.

Barista

The Apple Tree
London, Greater London
2024.08 - 2025.02
  • Built positive relationships with customers from diverse backgrounds.

Cleaner

Cleanology, All Square LTD
Southampton, Hampshire
2024.01 - 2024.08
  • Managed time efficiently and worked independently, meeting daily task deadlines.

Customer service volunteer

Cancer Research UK
Southampton, Hampshire
2023.09 - 2024.06
  • Facilitated visitor interactions and addressed queries with professionalism and courtesy.

Education

Primary/Secondary Education -

Emiliani Technical Institute
El Salvador
2016.01 - 2020.10

GCSEs - Mathematics

Southampton City College
Southampton
2023.09 - 2024.05

NVQ Level 1 - Essential Digital Skills Qualification

Southampton City College
Southampton
2023.09 - 2024.06

NVQ Level 1 - English Functional Skills for Life

City Lit
London
2024.09 - 2025.02

Skills

  • Bilingual in Spanish and English
  • Excellent customer service & interpersonal skills
  • Strong administrative & organizational abilities
  • Proficient in Microsoft Office (Word, Excel), online booking systems, and email handling
  • Knowledge of Essential Digital Skills (EDSQ Level 1)
  • Ability to work in a fast-paced, multicultural environment

Languages

English
Advanced
Spanish
Native

Certification

Microsoft 365 Fundamentals by Coursera

Timeline

Nursery cook

Playdays Nursery Limited
2025.02 - Current

NVQ Level 1 - English Functional Skills for Life

City Lit
2024.09 - 2025.02

Barista

The Apple Tree
2024.08 - 2025.02

Cleaner

Cleanology, All Square LTD
2024.01 - 2024.08

Customer service volunteer

Cancer Research UK
2023.09 - 2024.06

GCSEs - Mathematics

Southampton City College
2023.09 - 2024.05

NVQ Level 1 - Essential Digital Skills Qualification

Southampton City College
2023.09 - 2024.06

Primary/Secondary Education -

Emiliani Technical Institute
2016.01 - 2020.10
Fatima Monchez