Fatimah Begum
Birmingham,West Midlands
Summary
Personable professional with experience in managing front desk operations in dental practices. Enhance patient satisfaction and streamline appointment scheduling using strong organisational and communication skills. Excel in maintaining patient records, handling enquiries, and ensuring welcoming environment for all visitors.
Overview
4
4
years of professional experience
Work history
Dental Receptionist
All Saints Dental Clinic
Birmingham, West Midlands
09.2024 - 07.2025
- Handled phone calls, resulting in effective communication with clients.
- Welcomed new patients warmly, fostering a friendly clinic atmosphere.
- Recording and reporting data, such as patient payments
- Set new appointments, rescheduled appointments, and sent reminders.
- Maintained tidy and organised reception area for professional appearance.
- Responding to patients email
Support Worker
Sutton Support Services
Birmingham, West Midlands
05.2023 - 06.2024
- Helped achieve patient independence through guided tasks and activities.
- Participated in regular team meetings, enhancing quality of care provided.
- Built strong patient relationships through compassionate care and friendly rapport building.
Waitress
Manjaros
Birmingham, West Midlands
05.2021 - 06.2021
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Exhibited collaboration during busy times, including preparation, table service, and cleaning.
- Addressing customers concerns and complaints, ensuring satisfaction
Education
Bachelor of Arts - Psychology and Religion
University of Birmingham
Birmingham 09.2024 -
GCSEs -
Bordesley Green Girls School and Sixth Form
Birmingham 09.2017 - 06.2022
Level 3 Extended Diploma - Health & Social Care
Bordesley Green Girls School and Sixth Form
Birmingham 09.2022 - 06.2024
Skills
- Compassionate
- Caring
- Effective communication skills
- Patient confidentiality awareness
- Well-organised
- Appointment scheduling
- Customer Service
- Time-management
- Team-collaboration
Personal Information
Hobbies: Reading, Drawing, Cooking and baking
Accomplishments
I am currently volunteering an award ceremony at the mosque that I attend to in the weekends. This will enhance my current skills of communicating with the guests, doing check-ups of their needs, multi-tasking, serving food and teamwork.
Affiliations
- Reading
- Riding my bike
- Art
Timeline
Bachelor of Arts - Psychology and Religion
University of Birmingham
09.2024 -
Dental Receptionist
All Saints Dental Clinic
09.2024 - 07.2025
Support Worker
Sutton Support Services
05.2023 - 06.2024
Level 3 Extended Diploma - Health & Social Care
Bordesley Green Girls School and Sixth Form
09.2022 - 06.2024
Waitress
Manjaros
05.2021 - 06.2021
GCSEs -
Bordesley Green Girls School and Sixth Form
09.2017 - 06.2022
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