Fatimah Begum
Birmingham,West Midlands
Summary
Personable professional with experience in managing front desk operations in dental practices. Enhance patient satisfaction and streamline appointment scheduling using strong organisational and communication skills. Excel in maintaining patient records, handling enquiries, and ensuring welcoming environment for all visitors.
Overview
4
4
years of professional experience
Work history
Dental Receptionist
All Saints Dental Clinic
Birmingham, West Midlands
2024.09 - 2025.07
- Handled phone calls, resulting in effective communication with clients.
- Welcomed new patients warmly, fostering a friendly clinic atmosphere.
- Recording and reporting data, such as patient payments
- Set new appointments, rescheduled appointments, and sent reminders.
- Maintained tidy and organised reception area for professional appearance.
- Responding to patients email
Support Worker
Sutton Support Services
Birmingham, West Midlands
2023.05 - 2024.06
- Helped achieve patient independence through guided tasks and activities.
- Participated in regular team meetings, enhancing quality of care provided.
- Built strong patient relationships through compassionate care and friendly rapport building.
Waitress
Manjaros
Birmingham, West Midlands
2021.05 - 2021.06
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Exhibited collaboration during busy times, including preparation, table service, and cleaning.
- Addressing customers concerns and complaints, ensuring satisfaction
Education
Bachelor of Arts - Psychology and Religion
University of Birmingham
Birmingham 2024.09 -
GCSEs -
Bordesley Green Girls School and Sixth Form
Birmingham 2017.09 - 2022.06
Level 3 Extended Diploma - Health & Social Care
Bordesley Green Girls School and Sixth Form
Birmingham 2022.09 - 2024.06
Skills
- Compassionate
- Caring
- Effective communication skills
- Patient confidentiality awareness
- Well-organised
- Appointment scheduling
- Customer Service
- Time-management
- Team-collaboration
Personal Information
Hobbies: Reading, Drawing, Cooking and baking
Accomplishments
I am currently volunteering an award ceremony at the mosque that I attend to in the weekends. This will enhance my current skills of communicating with the guests, doing check-ups of their needs, multi-tasking, serving food and teamwork.
Affiliations
- Reading
- Riding my bike
- Art
Timeline
Bachelor of Arts - Psychology and Religion
University of Birmingham
2024.09 -
Dental Receptionist
All Saints Dental Clinic
2024.09 - 2025.07
Support Worker
Sutton Support Services
2023.05 - 2024.06
Level 3 Extended Diploma - Health & Social Care
Bordesley Green Girls School and Sixth Form
2022.09 - 2024.06
Waitress
Manjaros
2021.05 - 2021.06
GCSEs -
Bordesley Green Girls School and Sixth Form
2017.09 - 2022.06