Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Fatima Nasiru

Luton

Summary

Motivated and detail-oriented Computer Science undergraduate at the University of Bedfordshire with a strong foundation in programming, software development, and web technologies. Proficient in languages such as Python, Java, and C++, with hands-on experience in full-stack web development and database management. Adept at problem-solving and collaborating in team environments, with a passion for applying knowledge in real-world scenarios. Equipped with a solid understanding of data structures, algorithms, and version control, and eager to leverage technical skills in internships or entry-level roles. Committed to continuous learning and staying up-to-date with emerging technologies, with a strong interest in AI, machine learning, and cloud computing.

Overview

3
3
years of professional experience

Work History

Customer service assistant

TechVantage Innovation
02.2022 - 11.2022
  • Provided exceptional customer support, resolving inquiries and complaints efficiently via phone, email, and in-person interactions.
  • Maintained a high level of customer satisfaction by delivering personalized service and ensuring timely follow-up on all customer issues.
  • Implemented feedback mechanisms to capture customer insights and improve service quality, leading to increased customer retention.
  • Managed high call volumes during peak periods, ensuring all customer inquiries were addressed promptly and professionally.
  • Assisted customers with varying questions using product knowledge and service expertise.

Personal Assistant

Elite Consulting Services
03.2020 - 08.2020
  • Managed the CEO's schedule, arranged appointments, and coordinated high-level meetings.
  • Organized complex travel arrangements and detailed itineraries for business trips.
  • Handled all communications, including emails, and responded on behalf of the executive as necessary.
  • Efficiently answered and directed inbound telephone calls, ensuring clients, vendors, and inquiries were routed to the appropriate teams.
  • Collaborated closely with clients to understand their goals, manage expectations, and deliver desired outcomes.
  • Provided exceptional first impressions by maintaining a pristine reception area and warmly greeting all clients.

Education

Bachelor of Computer Science - computer science

University of Bedfordshire

High School Diploma -

Sheikh Abubakar Gumi Academy
Abuja, Nigeria
07.2022

Skills

  • Html, CSS & SQL (Intermediate )
  • Python & JavaScript (Beginner)
  • Software Development: Knowledge of object-oriented programming (OOP) and agile development practices
  • Version Control: Proficient in Git and GitHub for version control and collaborative development
  • Software Tools: Experience with IDEs like Visual Studio Code, Eclipse, and debugging tools

Accomplishments

    Pencraft App Documentation Accomplishments
  • Developed a Full-Stack Web Application: Successfully created Pencraft, a progressive web application for content writing and management using React, Node.js, MongoDB, and Express, enabling smooth interaction between frontend and backend components.
  • Artificial Intelligence (Assignment) Accomplishments
  • Optimized ANN for Biometric Recognition: Designed and fine-tuned Artificial Neural Networks (ANNs) for facial recognition tasks using advanced techniques such as Adaptive Boosting (AdaBoost) and Cascade Correlation to enhance accuracy and robustness against variations in facial expressions and lighting conditions.

Timeline

Customer service assistant

TechVantage Innovation
02.2022 - 11.2022

Personal Assistant

Elite Consulting Services
03.2020 - 08.2020

Bachelor of Computer Science - computer science

University of Bedfordshire

High School Diploma -

Sheikh Abubakar Gumi Academy
Fatima Nasiru