Fatima Mouflih
Derby
Summary
Graduate with strong experience in retail and customer service roles, skilled in stock management, merchandising and delivering excellent customer experiences. Proven ability to work effectively in fast paced environments, maintaining high standards of organisation and presentation while supporting team success. Always willing to learn new skills, very friendly, adaptable and able to join any team with enthusiasm and a positive attitude.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Food and Beverage Assistant
IKEA
Newcastle upon Tyne
10.2022 - 06.2025
- Operated tills in a fast-paced environment, handling customer purchases and providing a helpful and efficient service.
- Replenished shelves in the Swedish Food Market, keeping displays tidy and fully stocked while supporting product rotation.
- Maintained cleanliness and organisation in the restaurant area, regularly clearing tables and ensuring a welcoming space for customers.
- Carried out regular inventory checks and assisted with stock counts at month-end to help maintain accurate stock levels.
- Worked closely with team members across different sections, supporting colleagues and helping maintain smooth day-to-day operations.
Warehouse Operative
dnata
Newcastle upon Tyne
05.2022 - 08.2022
- Accurately and efficiently packed meal orders for Emirates flights consistently meeting rigorous quality and safety standards.
- Maintained strict compliance with hygiene and food safety regulations while working in a fast paced deadline-driven environment
- Conducted stock rotation and regular inventory checks to ensure freshness, minimise waste and support supply reliability.
Sales Assistant
Home Bargains
Derby
09.2020 - 08.2021
- Replenished stock and organised shelves following daily deliveries to maintain product availability and presentation.
- Designed and maintained window displays and end bay merchandising to engage customers and enhance sales during festive seasons.
- Assisted customers at the tills providing friendly and professional service.
Retail Merchandiser
CPM Asda
Derby
10.2019 - 06.2021
- Set up weekly point of sale stands and engaged with customers on the shop floor to promote new products and encourage purchases.
- Assisted customers in selecting merchandise, locating accessories and completing purchases.
- Redesigned shelving layouts by repositioning products within aisles to maximise sales potential.
Education
Bachelor of Arts - Modern Languages - Translation & Interpreting
Newcastle University
Newcastle upon Tyne 09.2021 - 06.2025
A-Levels -
Littleover Community School
Derby 09.2018 - 07.2020
GCSEs -
Derby Moor Academy
Derby 11.2016 - 07.2018
Skills
- Adaptability
- Communication
- Attention to detail
- Teamwork
- Problem-solving
- Time management
Timeline
Food and Beverage Assistant
IKEA
10.2022 - 06.2025
Warehouse Operative
dnata
05.2022 - 08.2022
Bachelor of Arts - Modern Languages - Translation & Interpreting
Newcastle University
09.2021 - 06.2025
Sales Assistant
Home Bargains
09.2020 - 08.2021
Retail Merchandiser
CPM Asda
10.2019 - 06.2021
A-Levels -
Littleover Community School
09.2018 - 07.2020
GCSEs -
Derby Moor Academy
11.2016 - 07.2018
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