Penny Stewart

• Assisted in delivering exceptional customer service by promptly addressing guest inquiries and requests.
• Collaborated with kitchen staff to ensure timely and accurate food preparation and presentation.
• Maintained cleanliness and organisation of dining area, adhering to health and safety standards.
• Supported bar staff in preparing beverages and managing inventory levels for efficient service.
• Managed control calls to ensure seamless communication and operational efficiency.
• Monitored call responses to maintain high standards of customer service and satisfaction.

• Developed engaging content strategies to enhance brand visibility across multiple social media platforms.
• Monitored social media conversations and trends to ensure timely and relevant engagement with followers.
• Scheduled and published daily posts to maintain consistent online presence and audience interaction.
• Coordinated social media advertising campaigns to increase brand awareness and drive traffic to website.
• Responded to customer inquiries and feedback on social media to foster positive community relationships.
• Analysed performance metrics to refine content strategies and improve audience targeting.

Working as a waitress in a golf hotel would involve providing an exceptional dining experience for guests visiting the hotel's restaurants or dining areas.

• Supported training of new staff members to uphold service standards and operational procedures.
• Managed food and beverage orders efficiently to maintain service flow during peak hours.
• Assisted in delivering exceptional customer service to enhance guest satisfaction.
• Coordinated dining room setup to ensure a welcoming atmosphere for patrons.
• Maintained cleanliness and organisation of dining areas to create a pleasant dining experience.
• Responded to guest inquiries and concerns promptly to foster positive relationships.
• Promoted daily specials leading to increased sales.
• Prioritised tasks during peak hours to ensure smooth operations.