Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Fatima Hamad

Egham,United Kingdom

Summary

Multilingual professional with strong skills in customer service and conflict resolution. Committed to enhancing guest experiences through effective communication and problem-solving. Quick learner with a passion for delivering exceptional service in diverse environments.

Overview

2
2
years of professional experience

Work history

Sales Assistant

Salama Business Centre
Birmingham, United Kingdom
06.2024 - 08.2024
  • Processed customer transactions accurately, ensuring smooth shopping experience.
  • Greeted customers warmly, building rapport to enhance their visit.
  • Provided assistance with product inquiries and resolved issues promptly.
  • Maintained store appearance by organising merchandise effectively.

Shop Assistant

Carrefour
Reims
07.2023 - 08.2023
  • Managed customer transactions with precision and care.
  • Welcomed customers upon entry and exit from store.
  • Proactively addressed customer inquiries, providing necessary guidance.
  • Prioritised prompt service to minimise wait times and enhance satisfaction.

Catering staff

Ford Hall Farm
Birmingham, United Kingdom
05.2022 - 07.2022
  • Efficiently recorded customer orders and preferences during interactions.
  • Ensured swift meal delivery to minimise wait times and enhance satisfaction.
  • Prepared menu items in accordance with established standards.
  • Managed ingredient quantities strategically to reduce waste and excess.

Education

A - Level - Chemistry, French, Maths, Psychology

Shireland Collegiate Academy
Egham, England
01/2020 - 01/2022

A - Level - Chemistry, French, Maths, Psychology

Shireland Collegiate Academy
Birmingham, England
2020 - 2022

Skills

  • Multilingual communication
  • Guest satisfaction
  • Active listening and conflict resolution
  • Team Collaboration
  • Time Management
  • Adaptability

Languages

Arabic
Fluent
French
Proficient (C2)
English
Proficient (C2)

Accomplishments

    Highest first year performance award

Affiliations

  • Volunteering
  • Learning Languages
  • Research Writing
  • Dancing

Timeline

Sales Assistant

Salama Business Centre
06.2024 - 08.2024

Shop Assistant

Carrefour
07.2023 - 08.2023

Catering staff

Ford Hall Farm
05.2022 - 07.2022

A - Level - Chemistry, French, Maths, Psychology

Shireland Collegiate Academy
01/2020 - 01/2022

A - Level - Chemistry, French, Maths, Psychology

Shireland Collegiate Academy
2020 - 2022

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Fatima Hamad