HAFIZ HASSAN MEHMOOD
Ilford
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Assistant
Gul Ahmed
02.2023 - 08.2024
- Assisted customers with product selection, offering expert knowledge of textiles and seasonal trends
- Maintained an organized and visually appealing sales floor
- Increased monthly sales by 10% through upselling and cross-selling techniques
- Handled customer inquiries and complaints, ensuring a high level of customer satisfaction
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Front Desk Assistant
Mehman.pk
05.2021 - 02.2023
- Delivered assistance for clients by handling travel bookings and accommodation arrangements, including recommendations for top local hotels, dining options, and entertainment venues
- Provided expert local knowledge, helping clients select accommodations that suited their specific needs while enhancing their travel experience with personalized guidance on must-visit attractions
- Maintained a calm, professional demeanor in high-pressure situations, resolving issues with tact and discretion to uphold a positive guest experience
- Coordinated with marketing to spotlight special deals and promotions, increasing client engagement and loyalty
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Restaurant Receptionist
The Village Hotel & Restaurant
08.2019 - 05.2021
- Greeted and assisted customers to book their rooms in our restaurant
- Achieved daily and monthly sales targets by providing excellent customer service
- Provide information on menu items, hours, and special events, answering phone and in-person questions
- Collaborated with the team to enhance in-store promotions and visual displays
- Process payments, handle billing inquiries, and ensure accurate financial transactions
- Address and resolve any guest concerns with professionalism
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported servers by communicating special requests or dietary restrictions to kitchen staff, ensuring accurate order fulfillment.
- Liaised between kitchen staff, servers, and management to facilitate smooth communication during peak dining hours for efficient service delivery.
- Contributed to marketing efforts by maintaining an updated email list for newsletter distribution and promotional materials.
Education
MSC - Management with Digital Media Marketing
BPP University London
10.2024
Skills
- Customer service
- Communication
- Active listening
- Effective Problem solving
- Time management
- Teamwork
- Highly Adaptability
- Attention to detail
- Sales techniques
- Conflict resolution
- Organization
- Basic math skills
- Decision making
- Networking
- Excellent Multitasking
- Proactive attitude
- Telephone Etiquette
- Guest experiences
- Safety Procedures
- Cash Handling
Certification
1. SIA(Security Industry Authority) License, London
2. First Aid Certificate
3. Fire Warden Certification
Timeline
Sales Assistant
Gul Ahmed
02.2023 - 08.2024
Front Desk Assistant
Mehman.pk
05.2021 - 02.2023
Restaurant Receptionist
The Village Hotel & Restaurant
08.2019 - 05.2021
SIA(Security Industry Authority) License, London
MSC - Management with Digital Media Marketing
BPP University London
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