Fatema Al-Falahi
manchest
Summary
Dedicated professional with a strong focus on customer satisfaction and effective communication. Demonstrates exceptional skills in empathy, public speaking, and problem-solving, ensuring a calm and resourceful approach under pressure. Committed to maintaining high standards of hygiene and team building while adeptly processing card payments.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer service representative
Domino's Pizza
Manchester
01.2025 - Current
- Assisted customers with placing orders and addressing inquiries effectively.
- Processed payments and handled cash transactions accurately and efficiently.
- Collaborated with team members to ensure timely delivery of food orders.
- Maintained cleanliness and organisation of work areas to enhance efficiency.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Collaborated with sales team to maximise product visibility and sales.
- Ensured smooth running of operations with timely preparation of reports.
- Offered technical support, leading to enhanced user experience.
- Assisted customers in making informed decisions by providing detailed product information.
Volunteer support worker
personal family
manchester
01.2025 - 06.2025
- Assisted individuals with daily living activities to enhance overall well-being.
- Developed and implemented engaging activities to promote social interaction among participants.
- Provided emotional support and companionship, fostering a sense of belonging and community.
- Collaborated with family members to tailor care plans that meet specific needs of individuals.
Cashier
asraas store
iraq baghdad
04.2024 - 06.2025
- Processed customer transactions efficiently and accurately at point of sale.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Maintained cleanliness and organisation of checkout area to ensure a welcoming environment.
- Collaborated with team members to manage stock levels and replenish inventory as needed.
Pharmacy volunteer
Rowlands Pharmacy
manchester
05.2023 - 07.2023
- Assisted pharmacy staff with inventory management and organisation of medications.
- Provided customer service support by answering queries and guiding patients through prescriptions.
- Maintained cleanliness and orderliness of pharmacy workspace to ensure a safe environment.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Packaged and labelled prescribed medications correctly avoiding mix-ups or errors in dispensation.
Education
GCSEs - Maths, English, Science
Parrswood Highschool
Manchester 05/2023 - 06/2023
BTEC LEVEL 3 - applied science
Stockport College
Stockport 08/2025 -
Skills
- Empathy understanding
- Patient attitude
- Effective verbal articulation
- Public speaking
- Communication skills
- Team building
- Resourcefulness
- Hygiene consciousness
- Processing card payments
- Customer satisfaction focus
- Calm under pressure
- Problem-solving
Affiliations
- I can play the guitar
- Dieting and Gym
- Reading
Certification
I’ve got multiple health and safety certifications from my current job, i also did extra courses such as a course with NHS CADETS.
Languages
English
Native
Arabic
Fluent
German
Fluent
References
References available upon request.
Timeline
Customer service representative
Domino's Pizza
01.2025 - Current
Volunteer support worker
personal family
01.2025 - 06.2025
Cashier
asraas store
04.2024 - 06.2025
Pharmacy volunteer
Rowlands Pharmacy
05.2023 - 07.2023
GCSEs - Maths, English, Science
Parrswood Highschool
05/2023 - 06/2023
BTEC LEVEL 3 - applied science
Stockport College
08/2025 -