Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Eden

Cradley Heath,Birmingham

Summary

Adaptable and resourceful individual committed to overseeing and supporting software solutions. Experienced in coordinating existing software system feature updates to improve performance and add functionality. Offers proactive and critical thinking approach to issue resolution.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

Technical support engineer

Suprema
Birmingham, West Midlands
12.2021 - Current
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Delivered complete set-up assistance for networking systems, IP device equipment and related IT gear.
  • Supporting Access Control devices and Integrations
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Working with device SDK's to deliver advanced solutions to customers
  • Working with Windows Server and active directory
  • Using REST API's to integrate multiple software with installers

Customer assistant

Lidl
Netherton, Dudley
02.2017 - 11.2021
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Handled cash and card payments with accuracy.
  • Offered prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Education

Bachelor of Science - Computer Science

Birmingham City University
Birmingham
06.2019 - 05.2020

Skills

  • LAN aptitude
  • Skilled in TCP/IP and WAN
  • Technical issues analysis
  • Hardware diagnosis
  • Software diagnosis
  • Process automation
  • SQL development and deployment
  • Hyper-V Management and Virtual machines
  • Website development and Management
  • C# app development

Timeline

Technical support engineer

Suprema
12.2021 - Current

Bachelor of Science - Computer Science

Birmingham City University
06.2019 - 05.2020

Customer assistant

Lidl
02.2017 - 11.2021
Jacob Eden