Adaptable and resourceful individual committed to overseeing and supporting software solutions. Experienced in coordinating existing software system feature updates to improve performance and add functionality. Offers proactive and critical thinking approach to issue resolution.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Technical support engineer
Suprema
Birmingham, West Midlands
12.2021 - Current
Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Troubleshot operating systems, hardware and software problems to identify root causes.
Delivered complete set-up assistance for networking systems, IP device equipment and related IT gear.
Supporting Access Control devices and Integrations
Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
Working with device SDK's to deliver advanced solutions to customers
Working with Windows Server and active directory
Using REST API's to integrate multiple software with installers
Customer assistant
Lidl
Netherton, Dudley
02.2017 - 11.2021
Offered advice on product selection for enhanced levels of support and service.
Maintained sales floor stock levels through consistent monitoring and regular replenishments.
Provided fast checkout service with high levels of customer care and transaction speed.
Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
Handled cash and card payments with accuracy.
Offered prompt solutions to maintain customer satisfaction.
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
Bachelor of Science - Computer Science
Birmingham City University
Birmingham
06.2019 - 05.2020
Skills
LAN aptitude
Skilled in TCP/IP and WAN
Technical issues analysis
Hardware diagnosis
Software diagnosis
Process automation
SQL development and deployment
Hyper-V Management and Virtual machines
Website development and Management
C# app development
Timeline
Technical support engineer
Suprema
12.2021 - Current
Bachelor of Science - Computer Science
Birmingham City University
06.2019 - 05.2020
Customer assistant
Lidl
02.2017 - 11.2021
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