Farheen Ahmed
London,Greater London
Summary
Dedicated professional with a strong commitment to success and problem-solving. Proven ability to assist others in various settings, including educational environments and customer service. Extensive experience working with young people, demonstrating effective communication and interpersonal skills. Focused on meeting individual needs through a person-centered approach.
Overview
11
11
years of professional experience
Work History
Learning Coach
Clarion Academy Secondary School
London, GREATER London
09.2024 - 12.2025
- Completing admin queries and reports for students and liaising with teachers and parents
- Arranging weekly mentoring sessions with students.
- Tutored students in one-to-one and small group sessions to progress learning.
- Organised and maintained detailed records of tutoring sessions, including students' progress, to track and report outcomes effectively.
- Examined feedback and made necessary changes to improve practice.
- Adapted teaching techniques to suit various learning styles, ensuring all students remain engaged and motivated.
- Supported students to reach curriculum goals with tailored coaching style.
- Assisted students in developing effective study habits and organisational skills, contributing to long-term academic success.
- Counselled students working through educational, personal and behavioural problems.
- Conducted comprehensive assessments to identify students' strengths and areas for improvement, tailoring teaching strategies accordingly.
- Collaborated with teachers and parents to support students' educational needs, fostering a holistic approach to learning.
- Kept and updated students' Individual Learning Plans and records to help evaluate progress and areas for development.
- Demonstrated activities by breaking tasks down into memorable sequences to aid understanding and quick learning.
SEN Teaching Assistant in Secondary school
The Archer Academy
London, Greater London
09.2022 - 06.2024
- Helped struggling children on a one-to-one basis during class, assisting with classwork explanations and demonstrations.
- Looked after children's physical, social and emotional welfare through person-centered approach.
- Quickly built strong, long-lasting relationships with students to obtain extensive knowledge on individual needs and struggles.
- Collaborated with parents and students to develop individualized learning development plans, creating based on student's needs and abilities.
- Liaised with external therapists to help devise plans for complex students.
- Supervised and supported SEN pupils to complete in-class activities.
- Provided in-class support for students with behaviour plans to minimize anti-social and disruptive behaviour. Encouraged positive social and emotional childhood development and reported progress and concerns.
RETAIL SALES ASSISTANT
Morrisons
London, Greater London
06.2018 - 09.2024
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Liaised with customers to determine needs and provide recommendations.
- Showcased product features and benefits to drive sales.
- Received, processed and organised deliveries within tight deadlines.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Handled customer returns, refunds and exchanges at customer service desk.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions accurately, handling cash and card payments efficiently.
ASSISTANT CARER
Alsen Day Centre for the Elderly
London, Greater London
02.2017 - 05.2017
- Work placement as part of my BTEC Level 3 Health and Social Care curriculum.
- Assisted in walking, talking and movement activities for rehabilitation purposes.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Catered each citizen with one-to-one communication to encourage sociability and positive thinking.
- Helped patients with feeding, drinking and administering medication when required.
SALES ASSISTANT
Boots
01.2015
- Work experience for 2 weeks as a part of school curriculum in year 10.
Education
BSc Hons - Psychosocial Theory and Practice
University of East London
London, ENG01-2022
SVQ Level 3 - Health and Social Care
City and Islington College
London, ENG01-2018
GCSEs -
Mount Carmel Roman Catholic Secondary School
London, ENG01-2016
Skills
- Attentive listening
- Building rapports
- Retaining information
- Customer relationship management
- Tailored coaching methods
- Effective communication
- Customer Service
- Patience and understanding
Timeline
Learning Coach
Clarion Academy Secondary School
09.2024 - 12.2025
SEN Teaching Assistant in Secondary school
The Archer Academy
09.2022 - 06.2024
RETAIL SALES ASSISTANT
Morrisons
06.2018 - 09.2024
ASSISTANT CARER
Alsen Day Centre for the Elderly
02.2017 - 05.2017
SALES ASSISTANT
Boots
01.2015
BSc Hons - Psychosocial Theory and Practice
University of East London
SVQ Level 3 - Health and Social Care
City and Islington College
GCSEs -
Mount Carmel Roman Catholic Secondary School