Farhan Ahmed
London,Hackney
Summary
Dependable Team Advisor/Administrator offering outstanding levels of customer/client service. Demonstrating a versatile and reliable attitude towards work in compliance with company and management satisfaction. Harnesses strong communication, initiative and problem-solving skills to deal with any given circumstance. 9+ Years of built-up experience, across different companies. Respectful yet firm in character, allowing ability to grow and influence surrounding environment.
Overview
9
9
years of professional experience
Work history
Training Coordinator/Administrator
Mitie - Pan TfL
London
2026.04 - Current
- Transferred under TUPE Regulations, upholding same responsibilities as previous employment
Training Coordinator/Administrator
ABM - Pan TfL
London
2024.03 - 2026.04
- Experience working on 3 separate contracts (Cleaning, Bus Stands & Shelters, Mechanical & Electrical) garnering versatile and adaptable skills to individual contract needs
- Managed and assigned All FORS related trainings/toolbox talks to Van drivers across multiple contracts, resulting in achieving SILVER Standard Compliancy
- Streamlined administrative tasks related to trainings such as maintaining attendance records, booking venues or sending out invites; enhanced overall efficiency of processes.
- Reviewed and updated training content for relevance to TfL requirements.
- Designed engaging training materials, enhancing participant understanding and retention.
- Maintained up-to-date knowledge on latest learning tools, ensuring quality of information shared remained high-standard.
- Advanced Skills developed across Microsoft Packages (Excel, Sharepoint, Outlook, Power Apps & BI etc) to ensure Competencies/ Training are recorded, updated and chased efficiently
- Developed innovative techniques to streamline administrative tasks, increasing workflow and improving time-management
- Encouraged positive learning & work environment through engagement, resulting in high staff morale and improved rapport amongst colleagues.
- Updated staff on new training processes to keep them prepared, whilst regularly improving training formats and accessibility on training platforms to achieve increased responsiveness
- Liaised professionally between different departments and subcontractors to ensure coordinated efforts within TfL Contract Requirements.
Team administrator
Bupa - Hays
London
2023.09 - 2023.12
- Cultivated positive rapports with attending patients, to further advocate the benefits and goals of the company.
- Effective usage of Microsoft Office Tools to communicate within the team, providing boosted efficiency and cohesiveness as a team
- Updated office management on team's activities and progress at weekly meetings, alongside shift patterns and office hour count
- Maintained the confidentiality of Patient and Client records, and delivered information according to company safeguarding policy
- Delivered new hire training and mentored established staff on processes and procedures.
- Manage and cooperate well with a team of Health Advisors and Medical Practitioners.
- Assisting in daily inventory and recording data of all medical and practical equipment in the clinic
- Oversaw database to maintain updated records and accuracy.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
Customer Advisor
Boots Pharmacy
London, City of London
2022.04 - 2023.02
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Supervised and thoroughly collected all proceedings taken in within the work day, as well as recording the stats into Excel
- Aided in performing Administrative roles, gaining seasoned experience in Microsoft Office tools
Sales Advisor
H&M
City of London
2019.04 - 2022.02
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue
- Established customer purchasing needs, offering personalised and expansive guidance with product and accessory selection
- Providing exceptional levels of in-store service, securing higher rates of loyal/returning customers
- Performing accurate cash counts at store opening and closing, ensuring correct total sales
Sales Assistant
Primark
City of London
2018.09 - 2019.09
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Organised and merchandised new season products in appealing fashion, to engage purchasers
- Intermediate skills within three different languages (Arabic, Bengali and Urdu)
- Performed daily store opening and closing, readying sales floor and ensuring security measures
- Improvising and taking lead when making executive decisions
Charity Worker
Muslim Aid
London
2017.04 - 2017.07
- Informing expansively and notifying potential donors of crisis at hand, increasing potential support to the cause as well as establishing higher-awareness of the matter at hand
- Efficiently documenting and recording resources, funds and donations alike, ensuring easier access to data
- Clear and respectful communication, adhering to the characters of all potential donors
Education
A-Levels - Humanity-based
The Urswick School - A Church of England Secondary School
London2019-07
AS Levels -
The Urswick School - A Church of England Secondary School
London2018-06
GCSEs - Essential education
The Urswick School - A Church of England Secondary School
London2017-07
Skills
- Promotional expertise
- IT Software and Desktop Management
- Cash handling/payment processing
- Exceptional customer/client service experience
- Clear-informative and direct speech
- Compromising and adaptable
- Multi-lingual
- Brand and Target awareness
- Tech Savvy
- Hospitality Trained
- Standard MS Office Suite knowledge (Excel, Outlook, Word etc)
- Medical Data Safety, Confidentiality and Recording
- Training materials creation
- Training coordination/Administration
- Advanced Microsoft Office (Sharepoint, Power Apps & BI) proficiency
Timeline
Training Coordinator/Administrator
Mitie - Pan TfL
2026.04 - Current
Training Coordinator/Administrator
ABM - Pan TfL
2024.03 - 2026.04
Team administrator
Bupa - Hays
2023.09 - 2023.12
Customer Advisor
Boots Pharmacy
2022.04 - 2023.02
Sales Advisor
H&M
2019.04 - 2022.02
Sales Assistant
Primark
2018.09 - 2019.09
Charity Worker
Muslim Aid
2017.04 - 2017.07
A-Levels - Humanity-based
The Urswick School - A Church of England Secondary School
AS Levels -
The Urswick School - A Church of England Secondary School
GCSEs - Essential education
The Urswick School - A Church of England Secondary School