FARHAN NATHA
London,United Kingdom
Summary
Dynamic, results-oriented sales professional with extensive experience in trade show participation, customer service, and rapport building. Exhibits proficiency in promotional sales, pipeline management, and account development, showcasing a proven track record of closing deals and elevating brand awareness. Expert in strategy development, competitor analysis, and performance enhancement to propel sales growth.
Overview
13
13
years of professional experience
4030
4030
years of post-secondary education
Work history
Driver
Parcelforce Worldwide
Preston, Preston
2025.11 - Current
- Delivered reliable service through meticulous attention to detail.
- Fostered positive client relationships by demonstrating professionalism.
- Maintained composure while navigating heavy traffic.
- Managed time effectively to meet all delivery deadlines.
- Navigated through heavy traffic whilst maintaining composure.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Managed over 50 calls per day
Sales Account Manager
Domestic & General
Nottingham, Nottingham
2025.06 - 2025.11
- Conducted market research to support strategic decision-making processes.
- Identified potential clients through networking and prospecting initiatives.
- Developed new business opportunities, significantly increasing revenue.
- Coordinated with marketing team to enhance product promotion effectiveness.
- Managed over 50 customers calls per day
- Increased sales for company by 10%
Sales Advisor
SO Energy
Chiswick
2024.08 - 2025.02
- Described product features to customers, ensuring clarity on merchandise details and care.
- Designed and implemented solar solutions based on property energy usage, evaluating potential savings.
- Coordinated with departments to facilitate timely order deliveries.
- Prepared accurate sales forecasts from historical data and market analysis.
- Computed total sales prices, processing cash and credit payments.
- Analysed market trends to identify new sales opportunities.
- Tracked personal performance metrics, comparing conversion rates and revenue against targets.
- Managing over 30 outbound calls a day
Sales Account Manager
Funding Circle
London
2022.05 - 2024.04
- Developed and implemented effective sales strategies to drive revenue growth.
- Coordinated with product development teams to ensure offerings align with customer needs and expectations.
- Built strong relationships with key customers to maintain and expand business opportunities.
- Negotiated contracts with clients or partners, securing favorable terms for both parties involved.
- Oversaw customer service processes, resolving any issues that may impact client satisfaction or retention.
- Continuously researched new strategies or methodologies for improving overall sales performance.
- Utilized CRM systems effectively for managing leads, tracking communications history, and generating reports as needed.
- Developed customer relationships and retained accounts with effective account management strategies.
Sales Advisor
British Telecom Business
Brentwood
2015.06 - 2021.12
- Shared best practices with fellow sales representatives during team meetings or informal discussions.
- Established new customer accounts through cold calling and networking.
- Prepared accurate sales forecasts based on historical data and market analysis.
- Utilized CRM software to manage leads, contacts, and deals effectively.
- Grew revenue through consistent achievement of monthly and quarterly sales quotas.
- Liaised with marketing and sales team to bring awareness of facility strengths and services into community at large.
- Assisted customers after sales to personally address problems and provide additional support.
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
- Worked closely with sales management, marketing, and technical support teams to maximize account penetration.
- Surpassed targets consistently by demonstrating comprehensive knowledge of sales techniques and strategies with every call.
- Connected with customers effectively through high-energy and upbeat sales and conversational tactics.
- Participated in team meetings and training sessions to stay informed on new products, promotions, and sales techniques.
- Listened to customer needs and recommended appropriate products or solutions.
- Built rapport with customers by demonstrating empathy, patience, and understanding of their needs.
- Offered customers various viable solutions based on high-level knowledge of company offerings and processes combined with expert sales abilities.
- Exceeded customer expectations with proactive needs assessment and expert-level product recommendations.
- Entered orders accurately into system, ensuring correct product selection and delivery details.
- Identified up-selling opportunities during interactions with customers, suggesting additional products that complement their purchases.
- Answered incoming customer calls and provided information about products and services.
Retail Sales Assistant
Next
London
2012.10 - 2014.12
- Answered customer questions about return and exchange policies.
- Suggested additional products and services to increase sales.
- Organized and faced products on shelves and in displays to comply with merchandising standards.
- Utilized POS system to process cash, credit card, and mobile pay transactions.
- Addressed, researched, and resolved customer issues.
- Maintained strong working relationships inside and outside organization.
- Processed cash and card transactions accurately and efficiently.
- Provided exceptional customer service by addressing individual needs effectively.
- Handled customer complaints professionally and resolved issues promptly.
- Ensured proper pricing signage was displayed throughout store.
- Offered alternative recommendations when desired products were out of stock or unavailable.
- Maintained clean and organized sales floor to improve store appearance.
- Performed opening and closing procedures, including counting cash drawers and securing store.
- Restocked inventory as needed to ensure merchandise availability.
- Worked closely with management to achieve monthly sales goals.
- Demonstrated strong knowledge of products and promotions to increase sales revenue.
- Set up promotional displays according to company guidelines.
- Greeted customers upon entry and provided assistance in locating items.
- Collaborated with team members to meet daily sales targets.
- Participated in ongoing trainings regarding new products or company policies.
- Conducted weekly inventory checks to maintain accurate stock levels.
- Assisted customers with product questions, selections, and purchases.
- Created warm and welcoming environment for customers by partnering effectively with team members.
- Implemented visual merchandising principles for permanent and temporary product displays.
- Input orders into [Software] and coordinated after-sales activities.
Education
Accounting & Finance - Business
University of Hertfordshire
Hertfordshire, United KingdomDiploma in Business - Business
Loxford Sixth Form
Ilford, United KingdomEnglish & Maths - GCSE's
Loxford school of Science & Technology
Ilford, United KingdomSkills
- Trade show participation
- Customer service experience
- Building rapport
- Promotional expertise
- Sales training
- Objection handling
- Promotional sales
- Pipeline management
- Account development
- Strategy development
- Explaining Benefits
- Industry expertise
- Upselling products
- Closing deals
- Sales strategies
- Sales background
- Sales experience
- Brand awareness
- Pipeline building
- Sales closing
- Performance improvement
- Sales demonstration
- Competitor analysis
- Cross-selling services
- Performance tracking
- Cold calling
- Persuasion techniques
- Product demonstrations
- Competitor research
- Relationship building
- Time management
LANGUAGE
English Proficient (C2)
Gujarati Advanced (C1)
Timeline
Driver
Parcelforce Worldwide
2025.11 - Current
Sales Account Manager
Domestic & General
2025.06 - 2025.11
Sales Advisor
SO Energy
2024.08 - 2025.02
Sales Account Manager
Funding Circle
2022.05 - 2024.04
Sales Advisor
British Telecom Business
2015.06 - 2021.12
Retail Sales Assistant
Next
2012.10 - 2014.12
English & Maths - GCSE's
Loxford school of Science & Technology
Accounting & Finance - Business
University of Hertfordshire
Diploma in Business - Business
Loxford Sixth Form