Fareeza Fathima

Career break to raise my daughter and manage international relocation to UK.
Maintained core professional skills through self-directed learning initiatives.
Currently employed part-time at a nursery, applying acquired skills.

• Managed ISA accounts, ensuring all BACS payments, contributions, and processed withdrawals accurately and in accordance with the regulatory guidelines.
• Conducted daily reconciliation of ISA transactions, resolving discrepancies and providing detail reports to senior management.
• Acted as point of contact to the customer relation team for ISA queries. And also collaborated with the internal teams to ensure smooth integration of BACS payment systems with ISA account management platforms, optimising workflow and reducing errors.
• Monitored transaction trends for potential fraud or errors for over subscriptions of accounts and reported it to the MLRO team.
• Provided training and support to junior staff on BACS payment processing and ISA account regulations.
• Worked on general retail banking operations, including account opening, KYC process.
• Collaborated with the IT team in migration project of various workflows from AWD3 to AWD10 software version, by providing efficient workflow requirements and testing the workflows on live environment.
• Prepared workflow manuals which helped the team members to follow the set workflow guidelines and procedures.
• Collaborated with cross-functional teams (quality, customer complaints and customer relations team) to streamline processes and improve service delivery.