Summary
Overview
Work History
Education
Skills
Project
Languages
Certification
References
Timeline
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Faraz Ahmad

Glasgow

Summary

Energetic professional with strong communication and organizational skills. Proven ability to deliver high-quality service to high-value clients, resolve complex queries, and ensure customer satisfaction. Skilled in improving processes to maximize efficiency and committed to maintaining positive customer relationships. Proficient in educating customers on processes and helping them choose the best solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer sales representative

Sky
Glasgow, Glasgow City
07.2024 - Current
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Built lasting relationships for sky with clients through customer service interactions achieving FTR of 82%.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.

Project Engineer

Abrar Hussain Govt. Contractor and Engineer
New Delhi
08.2019 - 04.2022
  • Liaised with clients to identify their requirements, leading to customer satisfaction and repeat business.
  • Managed a team to deliver high-quality outputs within tight deadlines.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Education

Master's degree - Business & Management

University of Strathclyde
08/2022 - 07/2023

Bachelor of Engineering - Civil Engineering

MVJ College of Engineering
Bangalore
08/2015 - 07/2019

Skills

  • Customer relations
  • Microsoft Excel proficiency
  • Presentation excellence
  • Complaint resolution
  • Client retention
  • Google Analytics

Project

BAYER AG- Change Management Consulting Project

  • Compiled and Conducted one-on-one Client interviews to gather in-depth insights about the project.
  • Analysed different data sets provided by client and presented findings in panel presentation followed by Q&A.
  • Assisted team in compiling the Final Report for the Company for actionable recommendations.


Final Dissertation on “The Evolving Role of Management Consultants in the Digital Age: Opportunities and Challenges”

  • Researched and curated data on the subject by analysing the different sources to acquire in-depth subject knowledge.
  • Conducted interviews with industry professionals to build relationship with them to gain first hand knowledge.
  • Managed data gathered from research and compiled data using excel and googles analytical tools for in depth Results.
  • Analysed and presented the actionable findings skilfully in the final report and presentation.

Languages

English
Fluent

Certification

  • 1% Leadership: How Tiny Changes Forge Great Leaders
  • Generative AI: The Evolution of online search
  • Embracing the Future of AI: Generative AI and Human-Centric Innovation
  • Change management Foundations
  • Business analysis Foundations


References

References available upon request.

Timeline

Customer sales representative

Sky
07.2024 - Current

Project Engineer

Abrar Hussain Govt. Contractor and Engineer
08.2019 - 04.2022
  • 1% Leadership: How Tiny Changes Forge Great Leaders
  • Generative AI: The Evolution of online search
  • Embracing the Future of AI: Generative AI and Human-Centric Innovation
  • Change management Foundations
  • Business analysis Foundations


Master's degree - Business & Management

University of Strathclyde
08/2022 - 07/2023

Bachelor of Engineering - Civil Engineering

MVJ College of Engineering
08/2015 - 07/2019
Faraz Ahmad