Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Faizan Naveed

Wilmslow,England

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Hard-working Job Controller with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

3
3
years of professional experience

Work History

Job Controller

BT
Manchester, Greater Manchester
07.2024 - Current
  • Developed a deep understanding of 5G technologies.
  • Understood the procedure of delivering orders of 10G EAD from start to finish.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Used Microsoft Excel and other software tools to create documents and clear communications.
  • Developed the skill of adapting to new systems to assist in completing the work required.
  • Oversaw daily operations to achieve high productivity levels.
  • Improved efficiency and productivity by acquiring new skills.

Customer Services Advisor

Intelling
Manchester , Lancashire
09.2023 - 05.2024
  • Helped customers feel valued and appreciated by proactively going the extra mile to solve queries and complaints.
  • Provided extensive, technical and in-depth information into product specifications to customers when required.
  • Assisted in the upselling of additional, upgrades or higher value products by communicating deals throughout conservations.
  • Addressed and resolved customer complaints in a timely, efficient and helpful manner.

Kitchen Porter

Giggling Squid
Alderley edge , Cheshire
09.2022 - 08.2023
  • Disinfected kitchen tools and supplies to maintain high standard of health and safety.
  • Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
  • Assisted kitchen staff with food preparation to complete tasks ahead of schedule by minimum of 10 minutes.
  • Removed waste and inadequate food items regularly to keep work spaces neat and clean.
  • Used kitchen equipment according to manufacturer's instructions and company safety protocols.

Education

GCSEs - Maths

Wilmslow High School
Wilmslow, Cheshire
06.2021 - 06.2021

Skills

  • Microsoft Office Suite
  • Knowledge of Openreach Dashboard
  • Knowledge of OCS
  • Helpful and proactive
  • Quality Assurance
  • Efficient problem-solving
  • Customer needs analysis
  • Customer complaint management
  • Customer experience
  • Salesforce CRM
  • Data confidentiality



Hobbies

  • Sports
  • Gym
  • Fashion
  • Technology

Timeline

Job Controller

BT
07.2024 - Current

Customer Services Advisor

Intelling
09.2023 - 05.2024

Kitchen Porter

Giggling Squid
09.2022 - 08.2023

GCSEs - Maths

Wilmslow High School
06.2021 - 06.2021

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Faizan Naveed