Faith Nwoche
Luton,Bedfordshire
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Customer experience advisor
Autoglass
Bedford, Bedfordshire
2024.02 - Current
- Provided comprehensive support to customers as Front line advisors by booking appointments to suitable locations, time and dates.
- Sold Value added products to customers for windscreen repair and replacement bookings and handled objection professionally.
- Led training sessions for new Customer Experience Advisors to enhanced team's ability significantly on Salesforce
- Maintained up to date knowledge of company offerings, provided accurate information to clients.
- Supported Team in transformation process to Salesforce to achieve more comprehensive service delivery.
Business development manager
Superglass Windshield Repair.
Surulere, Lagos
2017.03 - 2023.09
- Developed strategic partnerships and relationships with Insurance Companies
- Negotiated long term contracts with corporate fleets management
- Created Campaigns strategies to get Ride Hailing drivers like Uber, In-drive, and bolts to be there preferred glass repair and replacement partner.
- Upselling unique services like Headlight restoration and scratch removal
- Having presentations and pitching with transport Unions and Insurance brokers.
- Suggest pricing or service improvement after extensive market research.
Senior Business development Executive
Duchess International Hospital
Ikeja, Lagos
2014.10 - 2017.02
- Made presentations to other healthcare professionals like HMOs and Clinics
- Organized events for networking with stakeholders.
- Wrote proposals to different organizations and organized meetings with High end individuals to be the preferred healthcare provider.
- Business to Business Retainership for long term health service providers.
- Organized tour of the facility with prospects.
Education
Bachelor of Arts - Theatre and Media Communication
University of Calabar
Calabar, Cross River, Nigeria 2010.02 - 2014.03
Skills
- Strong negotiation competencies
- Salesforce
- Relationship Management
- Business acumen
- Customer retention
- Business correspondence
Timeline
Customer experience advisor
Autoglass
2024.02 - Current
Business development manager
Superglass Windshield Repair.
2017.03 - 2023.09
Senior Business development Executive
Duchess International Hospital
2014.10 - 2017.02
Bachelor of Arts - Theatre and Media Communication
University of Calabar
2010.02 - 2014.03