Faith GITHIRI
witney,England
Summary
Customer-focused professional with a strong background in retail sales and customer service. Skilled in enhancing customer satisfaction through effective problem-solving and time management. Expertise in data entry and customer relations, consistently delivering high-quality service while maintaining an organised and welcoming environment.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Receptionist
Travelodge Hotel
Oxford, England
2025.02 - Current
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Welcomed guests and clients in friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Responded to enquiries from clients, vendors and members of the public.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Carried out basic day-to-day administrative tasks to support staff needs.
Customer Assistant
Lidl
Oxford, England
2025.01 - Current
- Delivered exceptional customer service by promptly addressing queries and offering tailored product recommendations, enhancing overall shopping experience.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled customer complaints with empathy, providing practical solutions to maintain goodwill and build positive relationships.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Replenished shelves, till areas, and displays with latest merchandise and signage to ensure product availability and enhance customer satisfaction.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
Operational specialist
Sellpy
Stockholm,Sweden, Sweden
2021.07 - 2024.09
- Streamlined operational processes to enhance efficiency and reduce delays.
- Solved complex logistical issues to ensure smooth operations.
- Managed inventory levels to maintain stock availability and support uninterrupted operations.
- Coordinated project timelines to ensure on-time delivery and alignment with stakeholder expectations.
- Implemented cost-saving measures that significantly reduced expenditure.
- Developed resource allocation plans to optimise utilisation of assets.
- Achieved robust data management with meticulous recording and updating of information.
- Fostered team collaboration with effective communication strategies.
- Organised training sessions to boost staff competency and performance.
- Provided excellent customer service, resulting in increased client satisfaction.
Front desk receptionist
Elite Hotel
Stockholm, Sweden
2018.07 - 2019.09
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation.
- Maintained clean and organised reception area, creating a welcoming atmosphere for visitors.
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Managed incoming calls, directing them to appropriate departments, enhancing overall office efficiency.
- Streamlined communication between different departments through efficient message handling.
- Handled all administrative tasks to facilitate smooth operations of front desk area.
- Ensured timely scheduling of appointments with detailed coordination.
- Welcomed guests at reception, providing a friendly introduction to the organisation.
Sales assistant
Individuell Människohjälp
Stockholm, Sweden
2018.07 - 2019.09
- Assisted customers with product selection for optimal satisfaction.
- Offered personalised shopping advice to enhance customer experiences.
- Enhanced customer service by resolving queries and complaints effectively.
- Provided detailed product information to assist customers in making informed decisions.
- Created welcoming store environment through clean, well-organised displays.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Trained new staff members, fostering a supportive working environment.
Education
A-Levels - Hospitality
Rifknis College
Nairobi,kenya2017-10
certificate in Arts - Arts And Culture
Goethe Institute
Nairobi KenyaA-Levels -
St.Teresas
Nairobi,Kenya2013-10
Skills
- Exemplary customer service
- Customer relations
- Retail sales expertise
- Appointment scheduling
- Scheduling appointments
- Time management
- Data entry
- Effective communication
- Team collaboration
- Problem solving
- Self-motivation
- Organised and dependable
Languages
English
Swahili
Swedish
Accomplishments
Award in community service work at Sätuna krykan Stockholm. Funded hadithi kultur organization. Earned a leadership role in Sellpy company
Interests
- Dancing
- Reading
- Cooking
- Swimming
- Travelling
Timeline
Receptionist
Travelodge Hotel
2025.02 - Current
Customer Assistant
Lidl
2025.01 - Current
Operational specialist
Sellpy
2021.07 - 2024.09
Front desk receptionist
Elite Hotel
2018.07 - 2019.09
Sales assistant
Individuell Människohjälp
2018.07 - 2019.09
A-Levels - Hospitality
Rifknis College
certificate in Arts - Arts And Culture
Goethe Institute
A-Levels -
St.Teresas