Faina Zalizko
First-Year BSc Biomedical Sciences Student at University of Westminster
London,United Kingdom
Summary
A first-year BSc Biomedical Sciences student at the University of Westminster, possessing professional skills and knowledge of fundamental biochemical sciences and human anatomy. Competent interpersonal and analytic abilities, honed through academic studies and prior professional positions, including administrative medical assistant, customer service agent, and human resources assistant. Seeking for a graduate traineeship in the field of Biomedical sciences.
Overview
4
4
years of professional experience
1
1
years of post-secondary education
Work history
Customer Service Agent
Personal Assistant
Riga, Latvia
2023.01 - Current
- Answered incoming telephone calls and messages from customers, while delivering consistently excellent customer service to guarantee positive experiences.
- Acted as the first point of contact for customer issues and queries.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to the manager.
Medical Job Shadowing
Pauls Stradiņš Clinical University Hospital
Riga, Latvia
2022.04 - 2022.04
- Followed and observed the activities of medical practitioners, including gastroenterologists, surgeons, endocrinologists, clinical scientists and other healthcare professionals, as they carried out their routine duties within a hospital and clinical environment.
- Reviewed incoming biological samples for correct labelling, registration and patient information.
- Recorded analysis data from tests and clinical results for reliable recordkeeping.
- Interacted with patients and health care professionals, while acquiring expertise in professional communication.
Human Resources Assistant
SIA "Kreiss"
Riga, Latvia
2021.06 - 2021.08
- Maintained and updated personnel records, storing employee information accurately for traceability compliance.
- Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
- Assisted with meetings and presentations within company.
- Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
Administrative / Medical Assistant
Medical Clinic "Olivia Clinic"
Riga, Latvia
2020.06 - 2020.08
- Supported healthcare professionals in related administrative duties, enabling smooth-running processes across all medical departments.
- Handled telephone and in-person patient queries, escalating to the Medical Secretaries for action as required.
- Monitored medical equipment stock levels, reordering as appropriate to maintain thorough supplies.
- Compiled documentation of conditions, treatments and medical charts for all physicians, maintaining strict confidentiality and clinical precision throughout.
Education
Bachelor of Science - Biomedical Sciences
University of Westminster
London, UK 2023.09 - 2026.05
International Baccalaureate Diploma Programme -
International School of Riga
Riga, Latvia 2021.08 - 2023.05
High School Diploma -
International School of Riga
Riga, Latvia 2020.08 - 2023.05
IGCSE Certificate -
International School of Riga
Riga, Latvia 2020.08 - 2021.06
Skills
- Driver's license
- Exceptional communication skills
- Outstanding customer care
Licenses & certifications:
Other skills:
- Leadership skills
- IT literate
- Practised problem solver
- Data verification procedures skills
- Proficient Office 365 skills
Languages
Russian
Native
English
Advanced (C1)
Latvian
Proficient (C2)
Timeline
Bachelor of Science - Biomedical Sciences
University of Westminster
2023.09 - 2026.05
Customer Service Agent
Personal Assistant
2023.01 - Current
Medical Job Shadowing
Pauls Stradiņš Clinical University Hospital
2022.04 - 2022.04
International Baccalaureate Diploma Programme -
International School of Riga
2021.08 - 2023.05
Human Resources Assistant
SIA "Kreiss"
2021.06 - 2021.08
High School Diploma -
International School of Riga
2020.08 - 2023.05
IGCSE Certificate -
International School of Riga
2020.08 - 2021.06
Administrative / Medical Assistant
Medical Clinic "Olivia Clinic"
2020.06 - 2020.08