Fahreen Lal
Derby
Summary
Resourceful professional committed to delivering exceptional customer experiences while upholding core business values. Skilled in clear communication and adapting strategies in dynamic environments to achieve results. Proven ability to prioritise and manage multiple tasks effectively under pressure, fostering collaboration across diverse teams. Seeking a challenging role in a forward-thinking organisation to leverage skills and contribute to growth.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Health care assistant
trust bridge
Derbyshire
01.2024 - Current
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
Catering assistant
ISS Facility Services
Worcestershire
04.2023 - 01.2024
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Prepared food for high-capacity events to strict schedules.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
Health career
goodoaks
Worcester
04.2023 - 01.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Cashier
Al Halal Supermarket
Bradford
02.2023 - 03.2023
- Assisted customers with enquiries to enhance their shopping experience.
- Handled high volumes of transactions during holiday seasons efficiently.
- Resolved customer complaints professionally leading to higher retention rates.
- Balanced till at end of day, maintaining accurate records.
Picker and packer
Bradford
10.2022 - 02.2023
- Labelled and organised packages to ensure accurate deliveries.
- Moved and stored stock safely to safeguard company assets.
- Complied with health and safety by responsibly using equipment.
Education
Masters - Maths
Mirpur Azad KashmirMasters - Education
Mirpur University of Science and Technology
Mirpur Azad Kashmir 11.2017 - 02.2019
Bachelor's - double maths and physics, Maths and Physics
University of Muzaffarabad
Muzaffarabad 08.2015 - 02.2017
MSc - Business Management, Business Management
UWE bristol
United Kingdom 09.2022 - 11.2023
Skills
- Healthcare skills
- Patient support
- Confidentiality awareness
- Data protection knowledge
- Regulatory compliance
- Effective communication
- Telephone etiquette
- First contact resolution
- Works well under pressure
- Adaptability under pressure
- Prompt response
- Problem-solving
- Consistent follow-up
- Importance of empathy
- Active questioning & listening:
- Professionalism
- Objective mindset
- Work under pressure
- Customer:
LANGUAGES
Urdu,English,Punjabi: Fluent
HOBBIES
I love cooking, Driving and chatting with different people
COURSES
health and social care level3 and 5
LINKS
Powered by TCPDF (www.tcpdf.org)
Certification
health and social care level 3
health and social care level 5
early education level 3
safe guarding
care certificate
Timeline
Health care assistant
trust bridge
01.2024 - Current
Catering assistant
ISS Facility Services
04.2023 - 01.2024
Health career
goodoaks
04.2023 - 01.2024
Cashier
Al Halal Supermarket
02.2023 - 03.2023
Picker and packer
10.2022 - 02.2023
MSc - Business Management, Business Management
UWE bristol
09.2022 - 11.2023
Masters - Education
Mirpur University of Science and Technology
11.2017 - 02.2019
Bachelor's - double maths and physics, Maths and Physics
University of Muzaffarabad
08.2015 - 02.2017