Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Fahim Alphonce

Luton,Bedfordshire

Summary

Experienced professional in passenger transport, adept at route planning and traffic navigation to ensure timely and safe journeys. Demonstrates exceptional customer service and time management skills, with a strong focus on safety compliance and handling payment transactions efficiently. Proficient in the use of GPS devices and multi-lingual communication, offering services in English, Urdu, Punjabi, and Kashmiri. Committed to maintaining good physical stamina and patience in heavy traffic conditions.

Skilled in navigating busy city streets and ensuring timely arrivals, making every journey pleasant and stress-free. Consistently praised for building strong client relationships and maintaining high standards of vehicle upkeep.

Overview

31
31
years of professional experience
1
1
Certification

Work history

Private hire driver

Uber
Luton, Bedfordshire
02.2003 - Current
  • Ensured passenger satisfaction by providing excellent customer service.
  • Stayed updated about latest traffic reports and updates through radio communications,.
  • Liaised effectively with dispatchers whilst on duty to streamline booking process,.
  • Upheld punctuality for client meetings by managing time effectively.
  • Used GPS navigation systems to avoid traffic jams for timely arrivals.
  • Adapted driving style in response to weather conditions, prioritising safety above all else.
  • Improved safety standards with regular vehicle inspections and maintenance.

Warehouse operator

United Biscuits
Luton, Bedfordshire
07.1999 - 01.2003
  • Collaborated with team members for smooth warehouse operations.
  • Demonstrated dedication to safety with regular equipment checks.
  • Met tight deadlines by efficiently processing incoming shipments.
  • Picked orders accurately, reducing instances of return or exchange.

Customer Service

Burger Delight
London
02.1995 - 06.1999
  • Provided exceptional customer service to enhance guest satisfaction.
  • Streamlined workflow processes whilst improving customer service quality.
  • Cash Handling
  • Provided quality customer service, resolving client concerns efficiently.

Education

A-Levels - General

Stevenage Patrick High School
Rawalpindi, Pakistan

Skills

  • Passenger transport
  • Route planning
  • Traffic navigation
  • Customer service
  • Time management
  • Safety compliance
  • Handling payment transactions
  • Use of GPS devices
  • Multi-Lingual ( English , Urdu, Punjabi, Kashmiri)
  • Good physical stamina
  • Patience in heavy traffic

Certification

National Qualification 2 NVQ ( Road Passenger Vehicle Driving -2010

Safety Equality and Regulatory Understanding ( SERU )- 2025

Timeline

Private hire driver

Uber
02.2003 - Current

Warehouse operator

United Biscuits
07.1999 - 01.2003

Customer Service

Burger Delight
02.1995 - 06.1999

A-Levels - General

Stevenage Patrick High School

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Fahim Alphonce