Fahad Mahmood
London,United Kingdom
Summary
Motivated and adaptable individual with strong communication, teamwork, and problem-solving skills. Proven ability to work effectively in diverse environments, build positive relationships, and contribute to team success. Quick to learn, highly organised, and committed to delivering excellent service while achieving organisational goals.
Overview
2
2
years of professional experience
Work history
Backend developer ( Remote )
MY CRESCENT AI
TEXAS, UNITED STATES
2025.10 - 2026.05
- Develops automations in Make.com, including design testing and error handling.
- Sets up voice agent workflows in Vapi, including tool configuration.
- Drafts prompts for QA calls and runs call testing.
Technical support representative
Hewlett Packard
Hyderabad, India
2024.10 - 2025.07
- Enhanced customer satisfaction with proactive problem resolution.
- Kept abreast of latest technology trends for continuous learning and development.
- Trained staff on new technologies, leading to better productivity.
- Tailored tech solutions according to specific client needs, ensuring high level of customer satisfaction.
Customer experience & sales Specialist
Nexis digital Hub
Hitech City - Hyderabad, India
2024.02 - 2024.09
- Assisted in retail sales during busy periods, enhancing customer experience.
- Assisted in the development of sales strategies that improved customer engagement levels.
Education
Bachelor of Information Technology - Computer Science
Malla reddy Institute of Eng & Technology
India /2021 - /2025
Master of Artificial Intelligence - Computer Science
University of East London
City of london /2026 -
Skills
- Technical product understanding
- Operating system expertise
- Helpdesk operations
- Time management
- Pressure handling
- Team Leadership
- Customer retention
- Sales expertise
- Sales target achievement
- Positive attitude
Timeline
Backend developer ( Remote )
MY CRESCENT AI
2025.10 - 2026.05
Technical support representative
Hewlett Packard
2024.10 - 2025.07
Customer experience & sales Specialist
Nexis digital Hub
2024.02 - 2024.09
Bachelor of Information Technology - Computer Science
Malla reddy Institute of Eng & Technology
/2021 - /2025
Master of Artificial Intelligence - Computer Science
University of East London
/2026 -