Philip Makin
Liverpool,UK
Summary
Professional with proven expertise in leadership, customer relationship management, and B2B sales. Demonstrated success in negotiation, closing deals, and training sales teams to exceed performance targets. Proficient in consultative selling and building client networks, utilizing technical product knowledge for lead generation. Strong commitment to customer service, effective communication, and problem resolution, with proficiency in Microsoft Office and a full UK driving license.
Overview
1
1
Certification
2016
2016
years of professional experience
Work history
Driver/Yard operative
Liverpool Motor Auction
Liverpool
- Delivery and collection of vehicles
- Complete detailed vehicle reports
- Worked closely with traders and colleagues to maintain smooth operation
Vehicle technician/service advisor
Day Macs garage / Field lane BMW / mount garage
Liverpool
- Completed apprenticeship NVQ Level 2 and Level 3 in vehicle maintenance training.
- Diagnosed light vehicle faults and carried out repairs to specification.
- Created invoices, booked appointments, and quoted repair costs to customers.
HGV driver class 1
various
- Improve safe fleet use by operating trailer types and completing daily inspections.
- Raise induction readiness by mentoring and coaching drivers during training sessions.
- Strengthen team safety through sharing safe working practices and route planning.
- Improve delivery coordination through strong relationships with transport office, warehouse and customers.
- Protect service delivery by maintaining accurate availability, reliability, punctuality and compliance records.
- Deliver higher reliability for customers by managing time-critical high-value routes.
- Reduce planning gaps by coordinating delivery work.
- Support customer continuity by handling routes
Licensed private hire driver by knowsley council
Self employed private hire driver
- Applied fuel-saving driving techniques to improve vehicle efficiency during shifts.
- Provided attentive customer service to maintain passenger satisfaction and comfort.
- Processed cash transactions carefully and handed correct change to customers.
- Used GPS navigation to bypass traffic congestion for timely arrivals.
Field Sales Representative/Manager
Go4 Communications
2014.01 - 2016.01
- Business-2-business cold field sales
- Attend morning virtual meetings
- Plan canvass areas daily
- Attend on-site cold client meetings
- Sales (telephone and internet)
Education
NVQ Level 3 - Light Vehicle Maintenance
Hugh Baird College
BootleNVQ Level 2 - Motor Vehicle Maintenance
Rocket Training Ltd
LiverpoolGCSEs - GCSE
St Ambrose Barlow
LiverpoolSkills
- Sales Leadership & Team Motivation
- Customer Relationship Management
- Business-to-Business Sales
- Face-to-Face Consultative Selling
- Negotiation & Closing Sales
- Team Training & Mentoring
- Performance & Target driven
- Automotive Product Knowledge
- Operation & Process management
- Excellent Communication
- Microsoft Office (Word, PowerPoint & Outlook)
- Planning & Organization
- Problem Solving
- Full UK Driving License CE,BE
- Target achievement
- Technical sales expertise
- Lead generation and prospecting
- Technical product understanding
- Follow-Up communications
- Building client networks
- Motivation for sales
- Understanding workshop processes
- Knowledge of vehicle parts
- Technical proficiency
- Vehicle maintenance expertise
- Technical literacy
- Performance metrics analysis
- Data entry proficiency
- Automotive terminology
- Automotive repair understanding
- Sales process execution
- Understanding of safety protocols
- Service history analysis
- Customer Service
- Payment Processing
- Account management
- Sales expertise
- Order processing
- Microsoft Office Suite
- Complaint resolution
- Staff education and training
- Enquiry management
Certification
- IPAF (Expired)
- NVQ Level 3 Light Motor Vehicle diagnosis and repair
- NVQ Level 2 Light Motor Vehicle Maintenance
- GCSE English
- GCSE Mathematics
- GCSE Statistics
- GCSE Music
- GCSE Information Technology
- GCSE Science
- Additional Science Award
- KMBC Private Hire License (Expired)
COMMUNICATION
Strong communication skills, including effective verbal and written communication, active listening, and empathy.
Affiliations
- vehicle restoration
- attending car shows/club meets
Timeline
Field Sales Representative/Manager
Go4 Communications
2014.01 - 2016.01
Driver/Yard operative
Liverpool Motor Auction
Vehicle technician/service advisor
Day Macs garage / Field lane BMW / mount garage
HGV driver class 1
various
Licensed private hire driver by knowsley council
Self employed private hire driver
NVQ Level 3 - Light Vehicle Maintenance
Hugh Baird College
NVQ Level 2 - Motor Vehicle Maintenance
Rocket Training Ltd
GCSEs - GCSE
St Ambrose Barlow