Fabrizio Nocivelli
Ramsgate,Kent
Summary
Careful driver with good people skills and attention to detail when driving routes. Dependable in following schedules and maintaining professional standards. Dependable driver with extensive experience in passenger transportation services. Friendly professional delivering excellent customer care through safe, responsible driving. Skilled in meeting route timetables through expert navigation. Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 20 years of experience in Bus Driver roles. Reliable passenger transport professional skilled with PCV vehicles. Committed to providing prompt, polished service for positive passenger experiences. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
23
23
years of professional experience
Work history
Bus driver
metroline travel ltd
London, middlesex
08.2003 - 06.2023
- Created enjoyable travel experiences by engaging passengers in lively conversations.
- Covered weekend shifts to optimise service levels.
- Transported passengers and goods on assigned local routes.
- Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
- Reported any malfunctions promptly to keep bus running smoothly.
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Operated vehicles with strict attention to road laws.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Greeted passengers with warmth and professionalism, upholding positive company reputation.
- Provided clean and safe environment on bus with routine maintenance and clear aisle.
- Checked passenger tickets and issued receipts for new fares.
Cafe owner
self employed
London, middlesex
01.2000 - 05.2003
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Contacted potential investors and sought funding for growth plans.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Used print strategies such as newspaper ads, business catalogue and marketing brochures to obtain and capture new customers.
- Managed payroll by tracking employee hours and entitlements.
- Addressed guest complaints to keep customers satisfied.
- Verified process and procedural adherence with relevant regulations, maintaining compliant business operations.
- Harnessed tools and technologies, streamlining restaurant operations.
- Recruited staff to fill vacancies and accommodate growth.
- Prepared and financed budgets for restaurant operations and events.
- Organised deliveries to customers for online and to-go orders.
Education
certificate for the foundation course - community care
city and guilds of london institute
Londonordinary level, english -
hammersmith and west london college
LondonSkills
- Local road knowledge
- Passenger safety
- Pre-trip vehicle inspections
- Highway Code rules
- Traffic law expertise
- CPC qualified
- Customer service
- Clean driving record
- Passenger interaction
- Incident reporting systems
- Safety compliance
- Ticket issuing
- Multilingual
Affiliations
- gardening, diy , grandfather
Languages
English
Fluent
Italian
Fluent
Timeline
Bus driver
metroline travel ltd
08.2003 - 06.2023
Cafe owner
self employed
01.2000 - 05.2003
certificate for the foundation course - community care
city and guilds of london institute
ordinary level, english -
hammersmith and west london college