Fabio Tavares
Manchester
Summary
I'm a Dynamic contributor with diverse experience in high-pressure environments. Manages customer interactions and logistics with precision to maximise satisfaction and efficiency. Committed to maintaining safety standards while driving operational excellence.
Overview
7
7
years of professional experience
Work History
OSM & Delivery Driver
Amazon
MANCHESTER
05.2025 - Current
- Managed team of 30 to 50 drivers to ensure timely loadout and completion of routes, optimising delivery efficiency.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Interpreted maps effectively, following written and verbal directions to navigate optimal delivery routes.
- Contacted customers before parcel drop-offs to confirm and coordinate delivery times, improving customer satisfaction.
- Reported delivery goods and document errors to management for prompt resolution, enhancing accuracy in logistics.
Sales Assistant
Hugo Boss
02.2024 - 04.2025
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance the shopping experience.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Waiter
yours resturant & bar
Manchester
11.2022 - 02.2024
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Greeted guests upon arrival, fostering a welcoming atmosphere that enhanced customer experience.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Resolved guest complaints promptly, ensuring guest satisfaction and informing management of concerns for service improvement.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Practised health and safety measures, ensuring compliance with regulations to maintain a safe dining environment.
Warehouse Assistant
Amazon Logistics
Stoke-on-Trent
08.2019 - 09.2023
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
- Provided dependable support with day-to-day warehouse activities, consistently meeting quality and productivity standards.
- Cleaned and maintained warehouse equipment to guarantee proper working order.
- Processed orders using handheld scanners with speed and precision.
- Operated warehouse machinery with due care and attention, maintaining safe, secure working environments.
Education
graduate - Sports Journalism
Manchester Metropolitan University
Manchester, MAN01-2025
NVQ Level 3 - Sports Coaching
Newcastle Under Lyme College
Newcastle-under-Lyme, STS01-2019
GCSEs - All subjects
St John Fisher Catholic College
Newcastle-under-Lyme, 01-2018
Skills
- Route optimisation
- Operational efficiency
- Customer service
- Organisational skills
- Punctuality
- Team coordination
- Adaptability
- Pressure management
- Conflict resolution
- Food and beverage service
Custom
DMM,Current
Timeline
OSM & Delivery Driver
Amazon
05.2025 - Current
Sales Assistant
Hugo Boss
02.2024 - 04.2025
Waiter
yours resturant & bar
11.2022 - 02.2024
Warehouse Assistant
Amazon Logistics
08.2019 - 09.2023
graduate - Sports Journalism
Manchester Metropolitan University
NVQ Level 3 - Sports Coaching
Newcastle Under Lyme College
GCSEs - All subjects
St John Fisher Catholic College