Fabio Tavares
Tooting Broadway,Wandsworth
Summary
Results-oriented professional skilled in cultivating client relationships and consistently meeting sales targets. Expertise in strategic planning and team management drives successful sales initiatives. Committed to enhancing growth and customer satisfaction within the fitness industry.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Sales Manager
Places Leisure
Tooting
2025.04 - 2026.02
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Coordinated promotional campaigns to boost brand visibility.
- Improved bottom-line results with meticulous budget control.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved sales numbers.
- Led high-performance sales teams, ensuring achievement of targets.
- Implemented training programmes, improving team performance levels.
- Optimised sales methods to best engage, acquire and retain customers.
- Managed team of 8 staff members, driving performance with efficient strategies to exceed sales targets.
Social Media Manager
FinsXtra
London
2023.08 - 2026.02
- Scheduled social media posts using Tweetdeck, optimising reach and maximising community engagement.
- Adapted social media plan based on market research and customer data.
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
- Drove profile traffic by writing creative social media content.
- Fostered maximum engagement across all platforms, monitoring analytics to identify viable ideas, trends and growth patterns, garnering over 10M views per month on average
Assistant Placemaker Manager
Places Leisure
Tooting Broadway
2023.05 - 2025.04
- Collected customer and market feedback and reported information to company leadership.
- Consistently supported store operations with in-depth knowledge of memberships, relevant commercial awareness in fitness and impressive selling strategies.
- Competently managed a team, organised compiled data and produced sales reports in Manager's absence.
- Delivered feedback constructively to enhance staff performance.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Communicated courteously with customers by telephone and email.
- Recognised issues and implemented corrective actions for continual improvement.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
Receptionist
Placemaker Places for People
Tooting Broadway
2022.05 - 2023.05
- Managed high-volume customer queries simultaneously through effective multitasking.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Provided service with patience, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Received and processed product returns.
- Used product knowledge, sales abilities and customer relations skills to drive substantial increase in sales.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Sales Assistant
ASDA
Kingston upon Thames
2021.11 - 2022.02
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Created attractive visual merchandising and shop window displays.
- Performed daily opening and closing functions and inventory management.
Customer Assistant
GLL Better Gym
Sutton
2019.11 - 2021.09
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Created attractive visual merchandising and shop window displays.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
Sales Assistant
JD Sports
Kingston upon Thames
2016.10 - 2019.11
- Greet customers on the way in, customer service, store standards, stockroom standards, movement of new lines, delivery.
- Won Employee of the Month for the month of August 2019.
- A customer emailed the store speaking highly of the work I was doing, and how I was able to deal with multiple customers at the same time and still help everyone and answer questions effectively.
- He can be quoted saying "If my company was hiring, he's the type of person I would want in my team".
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of products and features to provide recommendations to customers.
- Assisted customers in locating specific items to boost satisfaction.
Sales Assistant
River Island
2015.12 - 2016.01
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Sales Assistant
Sports Direct
2015.06 - 2015.10
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
GCSEs - English, Maths, Science, Physical Education, Portuguese, Spanish
Platanos College London
London 2010.09 - 2014.01
Diploma of Higher Education - Sports Science
Roehampton University Roehampton
London 2022.08 - 2026.02
BTEC - Sports Science
Darlington College Darlington
Darlington 2015.09 - 2017.05
GCSEs - English
St Aidan's Church of England Academy Darlington
Darlington 2014.09 - 2015.07
Skills
- Excellent Organisational Skills
- Team Leader
- Communication
- Multi-Tasking
- Flexibility
- Professionalism
- Effectiveness
- IT
- Customer Service
- Employee Performance Evaluation
- Sales Navigation
- Fitness Sales Strategy
Languages
English Fluent
Portuguese Native
Spanish Upper intermediate
Additional information
- Willing to relocate: Anywhere
- Reference available upon request
- Eligible to work in the UK
Timeline
Sales Manager
Places Leisure
2025.04 - 2026.02
Social Media Manager
FinsXtra
2023.08 - 2026.02
Assistant Placemaker Manager
Places Leisure
2023.05 - 2025.04
Diploma of Higher Education - Sports Science
Roehampton University Roehampton
2022.08 - 2026.02
Receptionist
Placemaker Places for People
2022.05 - 2023.05
Sales Assistant
ASDA
2021.11 - 2022.02
Customer Assistant
GLL Better Gym
2019.11 - 2021.09
Sales Assistant
JD Sports
2016.10 - 2019.11
Sales Assistant
River Island
2015.12 - 2016.01
BTEC - Sports Science
Darlington College Darlington
2015.09 - 2017.05
Sales Assistant
Sports Direct
2015.06 - 2015.10
GCSEs - English
St Aidan's Church of England Academy Darlington
2014.09 - 2015.07
GCSEs - English, Maths, Science, Physical Education, Portuguese, Spanish
Platanos College London
2010.09 - 2014.01