Fabienne Urrea
Operations Executive
London
Summary
Results-oriented Operations Executive with wide experience handling business operations, personnel and financials. Great expertise in auditing and management consulting. In-depth knowledge of business planning and forecasting.
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
High-achieving [Job Title] with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Operations professional with deep expertise in optimizing processes and driving efficient results. Skilled in strategic planning, resource management, and performance improvement. Strong focus on team collaboration and adaptability to changing needs. Reliable in delivering operational excellence and fostering cohesive work environments.
Diligent [Desired Position] with robust background in streamlining operations and enhancing productivity. Successfully led initiatives that improved workflow efficiency and reduced operational bottlenecks. Demonstrated expertise in project management and strategic planning to achieve organizational goals.
Developed skills in strategic planning and process optimization within dynamic operations environment, now seeking transition into new field. Expertise in managing cross-functional teams and driving efficiency improvements. Focused on leveraging these transferrable skills to contribute to diverse, innovative projects.
Experienced with operational management, driving efficiency and productivity across departments. Utilizes strategic planning and project management to streamline processes and enhance performance. Track record of implementing innovative solutions to meet organizational objectives.
Overview
5
5
years of professional experience
Work History
Operations Executive
Belmond
05.2022 - Current
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Developed operational processes to help organization adapt to market change.
Operations Coordinator
Choose a Challenge UK
07.2021 - 11.2021
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
Customer Service Representative - Various Airlines
Menzies Aviation
10.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post-Graduate Certificate - Air Transport Planning & Management
University of Westminster
London 04.2001 -
Bachelor of Arts - Airline & Airport Management
University of West London
London, United Kingdom 04.2001 -
Skills
Strategic planning and execution
Operations management
Supply chain management
Process improvements
Operational excellence
Business development
Problem-solving
Logistics
Decision-making
Adaptability and flexibility
Attention to detail
Analytical thinking
Timeline
Operations Executive
Belmond
05.2022 - Current
Operations Coordinator
Choose a Challenge UK
07.2021 - 11.2021
Customer Service Representative - Various Airlines
Menzies Aviation
10.2019 - 07.2020
Post-Graduate Certificate - Air Transport Planning & Management
University of Westminster
04.2001 -
Bachelor of Arts - Airline & Airport Management
University of West London
04.2001 -
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