Faatimah Beg
Birmingham,West midlands
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2
2
years of professional experience
Work history
Customer Advisor
Bull ring stockings
Birmingham
01.2022 - 01.2023
- Correctly identified client needs.
- Identified and effectively resolved customer issues.
- Offered detailed advice on product and service benefits.
- Performed cashier duties.
Retail Sales Assistant
Bull ring phones
Birmingham
01.2021 - 01.2022
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
Education
GCSEs - Mathematics
Hall green secondary
Birmingham 09/2017 - 08/2021
GCSEs - English language
Hall Green School
Birmingham 09/2017 - 08/2021
GCSEs - English literature
Hall Green School
Birmingham 09/2017 - 08/2021
GCSEs - Combined science
Hall Green School
Birmingham 09/2017 - 08/2021
GCSEs - German
Hall Green School
Birmingham 09/2017 - 08/2021
GCSEs - Religious education
Hall Green School
Birmingham 09/2017 - 08/2021
GCSEs - Physical education
Hall Green School
Birmingham 09/2017 - 08/2021
GCSEs - Health and Social Care
Hall Green School
Birmingham 09/2017 - 08/2021
GCSEs - Digital IT
Hall Green School
Birmingham 09/2017 - 08/2021
A-Levels - Psychology
Moseley School and Sixth Form
Birmingham 09/2021 - 06/2023
A-Levels - Sociology
Moseley School and Sixth Form
Birmingham 09/2021 - 06/2023
A-Levels - Law
Moseley School and Sixth Form
Birmingham 09/2021 - 06/2023
Skills
- Retail merchandising expertise
- Money handling
- Self-motivated
- Customer service oriented
- Telephone support
- Dispute resolution
- Customer support
- Office 365 usage
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Advisor
Bull ring stockings
01.2022 - 01.2023
Retail Sales Assistant
Bull ring phones
01.2021 - 01.2022
GCSEs - Mathematics
Hall green secondary
09/2017 - 08/2021
GCSEs - English language
Hall Green School
09/2017 - 08/2021
GCSEs - English literature
Hall Green School
09/2017 - 08/2021
GCSEs - Combined science
Hall Green School
09/2017 - 08/2021
GCSEs - German
Hall Green School
09/2017 - 08/2021
GCSEs - Religious education
Hall Green School
09/2017 - 08/2021
GCSEs - Physical education
Hall Green School
09/2017 - 08/2021
GCSEs - Health and Social Care
Hall Green School
09/2017 - 08/2021
GCSEs - Digital IT
Hall Green School
09/2017 - 08/2021
A-Levels - Psychology
Moseley School and Sixth Form
09/2021 - 06/2023
A-Levels - Sociology
Moseley School and Sixth Form
09/2021 - 06/2023
A-Levels - Law
Moseley School and Sixth Form
09/2021 - 06/2023
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