Faaniq Faizar

During Year 11, I participated in both paid and unpaid working experience, during first work experience in Year 11, I worked for local charity shop at register, for 3 days week over month, cashiering but also assisting customer's expectation, whether it was gifts, or to just donate, feel that this experience should allow for to already have some knowledge.

• Kept up-to-date with store promotions to provide accurate information to customers.
• Communicated product information to customers, driving informed purchases.
• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Collaborated closely with store management for daily operations success.
• Demonstrated patience while dealing with difficult customers, maintaining professionalism.
• Packaged customer items carefully, ensuing merchandise safety.
• Managed queue effectively during peak hours for seamless checkout process.
• Resolved customer complaints professionally leading to higher retention rates.
• Identified counterfeit notes whilst handling cash, ensuring financial security.
• Processed payments swiftly for improved customer experience.
• Used Point of Sale system efficiently, speeding up transactions.
• Assisted customers with finding items, completing exchanges and obtaining refunds.
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied positive customer service approach to increase satisfaction levels.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.