Joseph Featherstone

• Windows Server 2008/2012/2016/2019/2022/2025 GUI and Core.
• VSphere 7 & 8 to build, maintain and configure the virtual server estate.
• Active Directory Domain Services including Sites and Services, Group Policy Management, DNS & DHCP, Users and computers creation and configuration.
• Office365 including AzureAD, Exchange, SharePoint, Teams and OneDrive – Administration and Configuration.
• Main contact for Infrastructure for our Azure Cloud services subscriptions, I also work very closely with our external supplier (Softcat) to manage the IAC.
• PowerShell for the automation of tasks.
• Complete projects as part of the Infrastructure Project Plan. Currently rolling out OneLogin/OneIdentity as our main Identity Provider/Privileged Access Management platform amongst others. I have also just completed our mail security migration to Barracuda as well as migrating our backup system from Commvault to Rubrik.
• Create, configure and maintain backups for all the server and laptop estate using Commvault and Rubrik.
• Some exposure to networking particularly an SDWAN migration to place our retail centres onto next generation networks.
• Supporting day to day users via a ticketing system called SysAid and Halo.
• Creating and implementing changes that go through a change advisory board.
• Patching servers as part of our monthly maintenance weekends by deploying updates from iVanti.
• Using Tenable to identify vulnerabilities within our server estate and taking the necessary action to resolve them.
• Data Centre management i.e regular checks on physical equipment to make sure everything is kept operational and up to date.
• Being available on call out of hours when required, to help and resolve issues that may arise.

• Tasked as part of a project team to migrate all hospital systems (roughly 125 systems) running on Windows Server 2003/2008 to Windows Server 2019.
• VSphere 6.7 using the VCF on Dell EMC VxRail Solution to rebuild, configure and migrate all legacy systems to 2019 servers and in some cases 2016 servers.
• Using SQL Server 2019 to upgrade and migrate databases.
• Sophos Central for all AV requirements.
• Active Directory Domain Services, Sites and Services, Group Policy Management, DNS & DHCP, creation and configuration.
• STaas and BaaS using a third-party supplier.
• Using PRTG Network Monitor to reconfigure alerts for all systems migrated.
• Creating and implementing changes such as migrations, decommissioning, and firewall changes that go through a change advisory board.
• Refining the standard decommissioning process to streamline the removal of all legacy systems (Virtual and Physical).
• Liaising with multiple third-party suppliers and customers to bring together the migrations and to implement them with minimal downtime.
• Liaising with stakeholders on a weekly basis to keep them updated with the progress of the project.

• Windows Server 2012/2016/2019 (GUI & Core).
• VSphere 6.0 to build, maintain and configure the virtual server estate.
• Active Directory Domain Services including Sites and Services, Group Policy Management, DNS & DHCP, Users and computers creation and configuration.
• Office365 including Azure, Exchange, SharePoint, Skype for Business, Teams and OneDrive – Administration and Configuration.
• PowerShell for the automation of tasks.
• Using Radar Services to identify and resolve vulnerabilities.
• Using SCOM and SCCM for monitoring, software and update deployments respectively.
• Supporting day to day users via a ticketing system called iVanti.
• Creating and implementing changes that go through a change advisory board.
• Currently moving all server patching into Azure OMS.

*Role was made redundant due to Covid*

• Windows Server 2012/2016/2019.
• Citrix XenCenter to create, manage and maintain the virtual server estate.
• Active Directory Domain Services, Sites and Services, Group Policy Management, DNS & DHCP, creation and configuration.
• Office365 including Azure, Exchange, SharePoint, Skype for Business, Teams and OneDrive – Administration and Configuration.
• Using Zabbix and New Relic for monitoring.
• Patching servers as part of our monthly maintenance weekends by deploying updates from SCCM and WSUS.
• Supporting day to day users via a ticketing system called ChangeGear.
• Automated numerous tasks using PowerShell to help the business run smoother and quicker.
• Was point of contact for the project of migrating all documentation into SharePoint Online.
• I was involved with imaging and building laptops/phones for users.
• Being available on call out of hours when required, to help and resolve issues that may arise.
• Role Made Redundant Due to COVID19 Pandemic

• Windows Server 2008/2012/2016.
• VSphere 6.0 to maintain over 2000 virtual servers across the estate as well as building new servers using specific templates.
• Active Directory Domain Services, Sites and Services, Group Policy Management, creation and configuration.
• Microsoft Exchange 2010 Administration and Configuration.
• Office365 including Azure, Exchange, SharePoint, Skype for Business, InTune and OneDrive – Administration and Configuration.
• Storage and back up configuration using NetApp and Veritas NetBackup.
• Pooled and dedicated desktop management using Citrix.
• Using SCOM and SCCM for monitoring, software and update deployments respectively.
• Ran and completed a project to implement SCCM from the ground up to replace WSUS as our main form of patching our Virtual/physical server estate.
• Ran and completed the project of migrating over 3500 users from Exchange 2010 to Exchange Online (Office365).
• Ran and completed the project of migrating over 150 SharePoint sites from SharePoint 2007 to SharePoint Online (Office365).
• Patching servers as part of our monthly maintenance weekends by deploying updates from SCCM and WSUS to five separate environments including dev and test.
• Data Centre management i.e regular checks on physical equipment to make sure everything is kept operational and up to date.
• Being available on call out of hours when required, to help and resolve issues that may arise.

• Creating and managing user accounts using Active Directory and Microsoft Exchange (2010 and Online).
• Administering day-to-day tasks such as creating Distribution lists, creating Security Groups, managing user access to server locations, troubleshooting account issues and keeping on top of the ticket queue/daily task schedule.
• Being a point of contact to the helpdesk for any urgent issues or requests.
• Using VMware VSphere 6.0 to configure, manage and maintain servers across the estate.
• Using Windows Server 2012/2016 to build and configure servers to specific specifications.
• Using NetBackup to backup and restore data using daily, weekly and monthly snapshots of our servers and writing it to physical backup tapes, which then need to be managed securely off site.
• Troubleshooting server outages and resolving as quickly as possible.
• Patching servers as part of our monthly maintenance weekends.
• Being available on call out of hours when required, to help advise and resolve issues that may arise.

• Providing 1st and 2nd line IT support for Internal, External and telephony systems.
• Maintaining a FTF of over 90% on an average of 150 calls and over 300 emails received daily at our Helpdesk.
• Image, build, check and configure laptops (Windows 7 & 8) and Mobile Smart Phones (MobileIron) for new joiners.
• Providing support for the NIHR & CRN in their push towards cloud technology and dealing with a combined daily average of 60 calls and 60 emails on top of our support for PA's employees.
• Providing training to Helpdesk New Joiners.
• Regular stock take of PA assets and maintaining stock levels.
• Laptop refresh/upgrades – Windows 7 to 8.1.
• Regular travel to London, Manchester, Birmingham, Dublin, Belfast and Edinburgh offices to provide onsite support when required.
• Taking ownership of tasks/incidents until completion or escalate to different teams where appropriate.
• As required for my role I have undergone a Government Security Vetting Process and have been granted level 1 and 2 clearance to work on sensitive Government assignments and provide support to our Secure Helpdesk when needed.