ARDIT MUSTAFA

Door-to-Door Sales | Customer Service | Installation

• Conducted door-to-door sales to residential and business properties to promote security systems, overcoming frequent rejection and negative public perceptions with persistence and professionalism.
• Drew on my technical background as a service engineer to confidently answer customer questions and build trust, resulting in strong sales performance.
• Managed physically demanding work involving long shifts, extensive walking, and working in all weather conditions while maintaining high energy levels and motivation.
• Responsible for complete sales cycle, including system installation, achieving high customer satisfaction from initial sale through to completion.
• Developed resilience, thick skin, and emotional discipline to handle daily challenges, learning the importance of patience and consistent effort in a volatile sales environment.

Verisure Field Maintenance Technician

• Efficiently manage schedules, proactively reviewing and preparing for upcoming assignments at home
• Achieved targets with a 98% success rate for attending booked-in jobs on the calendar
• Successfully made sales to customers for extra security devices, prioritizing their actual needs without overselling
• Handled challenging assignments by improvising solutions when faced with difficulties
• Trusted to work independently in customers' homes, sometimes being left alone for more than 5 hours
• Proactively addressed customer complaints, listening, empathizing, and resolving issues to ensure satisfaction
• Prioritize time management to reduce customer visit duration, ensuring minimal disruption
• Demonstrated commitment to efficiency, contributing to success in the role
• Trusted with additional responsibilities, including training new hires after three months of work
• Quick grasp of tasks during a brief two-week shadowing period, leading to early autonomy in the field.
  

• Promptly and safely delivered time-sensitive packages and documents to designated locations within tight deadlines.
• Efficiently planned and organized daily delivery routes to optimize time and resources.
• Maintained accurate records of deliveries, ensuring proper documentation and timely updates.
• Communicated effectively with clients and ensured a high level of customer satisfaction through professional and friendly interactions.
• Adhered to all traffic and safety regulations, ensuring the secure and timely transport of goods.
• Collaborated with dispatch and logistics teams to coordinate deliveries and address any unexpected challenges.
• Responded promptly to customer inquiries, concerns, and provided solutions to address delivery-related issues.
• Demonstrated adaptability and quick decision-making in dynamic and fast-paced delivery environments.
• Consistently met or exceeded delivery performance targets, contributing to overall customer satisfaction and retention.
• Worked on call, responding promptly and leaving immediately when dispatch required urgent deliveries.

• Ensured a safe and secure environment for customers by enforcing entry regulations and verifying identification.
• Managed crowd control during peak hours, maintaining order and preventing potential disturbances.
• Conducted thorough security checks to detect and prevent the entry of unauthorized individuals and prohibited items.
• Effectively communicated and collaborated with the venue's management team, fellow security staff, and local law enforcement.
• Responded promptly and decisively to any incidents, conflicts, or emergencies, employing conflict resolution skills when necessary.
• Proudly served as the go-to person for de-escalating situations for my manager at the time, Pete.
• Monitored and assessed the overall atmosphere of the venue, identifying potential risks and taking proactive measures to prevent issues.
• Provided exceptional customer service by addressing customer inquiries, concerns, and maintaining a professional demeanor at all times.