Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Leanne Hodgson

Edmondsley,Durham

Summary

Results-driven professional with a strong work ethic and a proven ability to deliver exceptional customer service in fast-paced environments. Skilled in problem-solving, time management, and team collaboration, consistently exceeding performance targets. Proficient in POS systems, Microsoft Office, and retail software, with leadership experience in training and motivating teams to achieve sales goals and enhance customer satisfaction.

Overview

27
27
years of professional experience
6
6
years of post-secondary education

Work history

Customer service advisor (Grade 6 Case worker)

FedEx
Gateshead, Tyne and Wear
06.2024 - Current
  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Track and trace shipments, resolving delivery issues and processing claims or service requests.
  • Educate customers on FedEx services, digital tools, and procedures to improve user experience.
  • Liaise with internal teams including operations, billing, and sales to resolve complex customer issues.
  • Maintain accurate and detailed records of customer interactions and transactions in CRM systems.
  • Support ongoing service improvement initiatives and contribute to team targets and KPIs.
  • Handle escalations and complaints within authority level, escalating appropriately when required.
  • Ensure full compliance with company policies, procedures, and regulatory requirements.

Purchasing Coordinator | International Procurement

A&H Technology Limited
10.2011 - 06.2024

  • Experienced Purchasing Coordinator with a strong background in international procurement, strategic sourcing, and vendor management.
  • Developed and implemented procurement plans driven by service demand and spend analysis, delivering cost-effective solutions and enhancing purchasing power.
  • Proven ability to support customers through the returns process, consistently turning refund requests into exchange opportunities to increase revenue.
  • Adept at resolving customer complaints quickly and professionally, maintaining high levels of satisfaction and loyalty.

Floor Manager

McDonalds
02.1998 - 10.2011
  • Oversaw daily front-of-house operations in a fast-paced, high-volume environment, ensuring smooth service and optimal team performance.
  • Led and motivated crew members to consistently exceed sales and service targets through effective communication and real-time coaching.
  • Handled customer concerns promptly and professionally, maintaining high satisfaction levels and upholding brand standards.
  • Executed opening and closing procedures, managed shift schedules, and supported inventory control to ensure operational efficiency.
  • Delivered exceptional guest experiences by leading by example and fostering a positive, service-driven atmosphere.

Education

NVQ - Travel and Tourism

Gateshead College
09.1998 - 07.2000

GCSE - Maths - C, English Literature - C, Business Studies - C, Geography - C, Textiles - B

Blaydon Comprehensive School
01.1993 - 01.1997

Skills

  • Customer Service Excellence – Proven ability to deliver high-quality service in fast-paced environments, resolving issues efficiently to maintain customer satisfaction
  • Strong Work Ethic – Reliable, accountable, and consistently committed to meeting and exceeding performance expectations
  • Team Collaboration – Effective team player who supports colleagues, contributes to shared goals, and helps foster a positive work culture
  • Computer Proficiency – Skilled in using POS systems, Microsoft Office Suite, and other retail/customer service software tools
  • Time Management – Efficient in prioritizing tasks, handling multiple responsibilities, and meeting deadlines without compromising quality
  • Problem Solving – Quick thinker with ability to assess situations, identify solutions, and act decisively under pressure

Affiliations

  • Gardening – Growing plants and flowers as a way to relax and connect with nature.
  • Traveling – Exploring new cultures and environments to broaden perspectives.
  • Cooking – Experimenting with new recipes and learning about different cuisines.
  • Music – Playing an instrument, listening to diverse genres, or attending live events.

Timeline

Customer service advisor (Grade 6 Case worker)

FedEx
06.2024 - Current

Purchasing Coordinator | International Procurement

A&H Technology Limited
10.2011 - 06.2024

NVQ - Travel and Tourism

Gateshead College
09.1998 - 07.2000

Floor Manager

McDonalds
02.1998 - 10.2011

GCSE - Maths - C, English Literature - C, Business Studies - C, Geography - C, Textiles - B

Blaydon Comprehensive School
01.1993 - 01.1997

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Leanne Hodgson