- Playing sports
- Going to the gym every week
- Teaching financial markets
Ezra Muaku
Derby,Derbyshire
Summary
Dedicated and personable Medical Laboratory Assistant and Receptionist with over four years of experience working across NHS laboratory, outpatient, and administrative services. Experienced in histopathology specimen reception, laboratory administration, front-of-house reception, appointment management, and patient record management. Proficient in a range of NHS and Laboratory Information Management Systems, with a proven ability to deliver exceptional customer service while maintaining the highest standards of accuracy, confidentiality, and professionalism. Recognised for excellent communication, strong organisational skills, attention to detail, and the ability to work efficiently under pressure in busy healthcare environments.
Overview
10
10
years of professional experience
Work History
Medical Laboratory Assistant
Royal Derby Hospital
DERBY
01.2026 - Current
- Provide administrative and laboratory support within a busy Histopathology department, ensuring the efficient processing of tissue specimens.
- Receive, book in, label, and prepare pathology specimens accurately in accordance with laboratory procedures and quality standards.
- Use Laboratory Information Management Systems (LIMS) to enter, update, and maintain accurate patient and specimen records.
- Verify patient details and specimen documentation to ensure traceability and compliance with NHS and UKAS standards.
- Prepare specimens for laboratory processing and distribute samples to the appropriate laboratory sections.
- Liaise with biomedical scientists, pathologists, clinicians, GP surgeries, and hospital departments regarding specimen enquiries and requests.
- Maintain high standards of infection prevention, health and safety, and confidentiality when handling clinical samples.
- Manage laboratory stock, replenish consumables, and ensure work areas remain clean, organised, and compliant with laboratory protocols.
- Prioritise urgent specimens and work efficiently to meet turnaround times in a fast-paced diagnostic environment.
- Support the laboratory team by carrying out a range of administrative duties, while contributing to the delivery of a high-quality diagnostic service.
Front of House Outpatient Receptionist
Royal Free Hospital
London
08.2024 - 11.2025
- Served as the first point of contact for patients, visitors, and healthcare professionals within a busy outpatient department.
- Welcomed patients, managed enquiries, and ensured a professional, friendly reception service.
- Booked, rescheduled, and cancelled outpatient appointments while maintaining accurate patient records.
- Answered high-volume telephone calls and directed enquiries to the appropriate departments.
- Prepared clinic documentation, patient notes, and administrative paperwork to support clinical teams.
- Maintained confidentiality and handled sensitive patient information in accordance with NHS policies.
- Worked effectively under pressure while providing outstanding customer service and administrative support.
Receptionist, Booking in Clerk
St Georges Hospital
London
12.2022 - 07.2024
- Managed front desk reception and provided administrative support within a busy outpatient department.
- Accurately booked in laboratory specimens and ensured compliance with quality and safety procedures.
- Processed patient and visitor enquiries professionally and efficiently.
- Completed data entry tasks with a high level of accuracy.
- Worked closely with laboratory and clinical teams to ensure the smooth processing of samples and documentation.
- Maintained organised records while meeting strict turnaround times.
Medical Laboratory Assistant
SYNNOVIS (St Thomas Hospital NHS)
London, Lambeth
07.2019 - 11.2022
- Cleaned and tidied laboratory benches and other workstations to keep work environment safe.
- Set up, cleaned and maintained laboratory equipment for optimal use and accurate results.
- Used PPE and followed health and safety procedures.
- Performed calibrations and adjustments on laboratory instruments, ensuring precise measurements and reliable test results.
- Conducted routine and specialised tests on biological specimens, contributing to comprehensive patient health assessments.
- Monitored and reported any equipment malfunctions, facilitating timely repairs to minimise downtime.
- Conducted laboratory tests under strict conditions for accurate results.
- Prepared samples accurately for different testing techniques.
- Processed and analysed blood samples, applying rigorous quality control measures to guarantee accuracy in results.
- Managed preparation of specimens for analysis and observation to prevent contamination.
- Updated and maintained data from tests and clinical results for reliable recordkeeping.
Customer Assistant
Tesco Extra
London
06.2016 - 06.2019
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Addressed customer service enquires quickly and accurately.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
Education
Bachelor of Science - Biomedical Sciences
Middlesex University London
05.2019
Skills
- Professional and approachable
- Highly organised and dependable
- Strong interpersonal and communication skills
- Calm and efficient in busy healthcare environments
- Excellent attention to detail
- Adaptable and quick to learn new systems
- Committed to delivering outstanding patient care and customer service
- Trusted to handle confidential information with discretion
References
References available upon request.
Hobbies and Interests
- Playing sports
- Going to the gym every week
- Taking walks in the park
Interests
Timeline
Medical Laboratory Assistant
Royal Derby Hospital
01.2026 - Current
Front of House Outpatient Receptionist
Royal Free Hospital
08.2024 - 11.2025
Receptionist, Booking in Clerk
St Georges Hospital
12.2022 - 07.2024
Medical Laboratory Assistant
SYNNOVIS (St Thomas Hospital NHS)
07.2019 - 11.2022
Customer Assistant
Tesco Extra
06.2016 - 06.2019
Bachelor of Science - Biomedical Sciences
Middlesex University London