Maxwell Chigwanda
Northampton,Northamptonshire
Summary
Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Technical 1st line support analyst
Sainsbury's
Northampton, Northamptonshire
10.2023 - Current
- Tracked computer system and network performance to identify root causes of issues.
- Updated and improved web pages for relevancy and accuracy.
- Tested function of peripheral equipment and completed quality repairs.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Established and troubleshot network and data communications systems.
- Answered user questions about hardware and software operation to help resolve problems.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Installed new software for users and monitored version and patch update requirements.
- Developed plans and strategies to promote continuous improvement.
Network administrator
Zimbabwe Schools Examination's Council
Harare
01.2012 - 10.2023
- Monitored network performance to identify problems and target solutions in advance of major incidents.
- Proposed systems and process improvements to enhance operations, performance and budget management.
- Analysed existing hardware, software and networking systems to bolster data security.
- Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
- Configured, tested and maintained network equipment.
- Supported business continuity by developing, testing and implementing disaster recovery plans.
- Employed cybersecurity knowledge to establish stable connections and firewalls.
- Fielded inquiries from team members with access problems, hardware issues and security concerns.
- Reduced data loss with improved back-up and restoration processes.
- Followed recommended update schedule for applications to keep software secure and functional.
- Minimised security and data risks, verifying completion of nightly data backups.
- Controlled access to computer network, setting up accounts and access levels.
- Monitored file servers and databases, improving network performance.
- Planned and executed selection, installation, configuration and testing of switches and routers.
- Established and improved IT governance processes to keep pace with changing demands.
- Verified system stability and integrity by conducting daily testing and monitoring.
- Researched new networking management techniques and technologies and recommended optimal updates.
- Enabled secure network access through research and trend analysis, cutting security breaches.
- Identified potential intrusions and vulnerabilities through frequent security analysis and reporting.
- Audited systems to identify deficiencies and optimise operational speeds.
- Worked with systems users to determine areas in need of improvement and gather requirements for updates.
- Assessed existing hardware and software to determine viability and recommend improvements.
- Analysed complex project server issues and worked on large enterprise and business-critical applications.
- Evaluated network performance to minimise downtime and address issues.
- Investigated problems with hardware and software to trace faults.
- Improved installation and configuration procedures to maintain stable traffic and response times.
- Conducted in-depth network reviews and tightened security policies to monitor access and prevent cyber threats.
- Automated patching and updates to improve efficiency and accuracy of network administration.
- Maintained broadband networks and Windows servers to support stable operations.
- Deployed and managed complex networks across broadband, Wi-Fi, LANs and VPNs.
- Organised regular systems testing and maintenance to minimise breakdowns and help-desk queries.
- Consulted with management and key stakeholders to define business needs and specifications.
- Optimised system security and performance with proactive changes.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Managed teams by overseeing hiring, training and professional growth of employees.
Education
Master of Science - Strategic Business Management
Chinhoyi University of Science and Technology
Zimbabwe 01.2016 - 05.2017
Bachelor of Science in Information Systems - IT
Midlands State University
Zimbabwe 01.2009 - 11.2012
Linux Administration - ICT
University of Zimbabwe
HarareVMware vSphere:Install,Configure,Manage - ICT
Torque
South AfricaVMware NSX-T Data Center: Install, Configure, Mana - ICT
Rob Bastiaansen: Instructor
Skills
- Hardware diagnosis
- Application installations
- Technical issues analysis
- Application support
- Windows expert
- Desktop support
- Skilled in TCP/IP and WAN
- Expert in disaster recovery
- LAN aptitude
- Virtualisation technologies
- Active Directory
- Microsoft Exchange
- Network installation
- Anti-virus infrastructure
- VPN management
- End-user training
- Network support
Timeline
Technical 1st line support analyst
Sainsbury's
10.2023 - Current
Master of Science - Strategic Business Management
Chinhoyi University of Science and Technology
01.2016 - 05.2017
Network administrator
Zimbabwe Schools Examination's Council
01.2012 - 10.2023
Bachelor of Science in Information Systems - IT
Midlands State University
01.2009 - 11.2012
Linux Administration - ICT
University of Zimbabwe
VMware vSphere:Install,Configure,Manage - ICT
Torque
VMware NSX-T Data Center: Install, Configure, Mana - ICT
Rob Bastiaansen: Instructor
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