Exaucee Mulamba
London,Greater London
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Excellent issue resolution and customer service skills. Offering strong analytical and problem-solving capabilities with knack for strategic thinking. Due to hospitality experience. Knowledgeable about project management, client relations, and business development. I am ready to use and develop communication, leadership, and organisational skills in consultant or project management role.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Waiter
Apetite4work
London
2023.10 - Current
- Managed over 50 table settings for optimal dining experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Managed table settings for optimal dining experience.
Kitchen porter
Wood Street Bakery
London
2022.02 - 2023.04
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Ensuring safe working environment by following all health and safety regulations.
- Assisted chefs in food preparation for efficient meal service.
- Cleaned work surfaces, ensured hygiene standards were met.
Team member
Creme Soho
London
2021.10 - 2022.11
- Maintained high levels of customer service by promptly addressing guest queries.
- Ensured cleanliness of dining area for pleasant dining experience.
- Enhanced guest satisfaction with prompt and attentive service.
- Assisted colleagues during peak hours for smooth operations.
Education
GCSEs -
Holy Family Catholic School
London 2017.09 - 2022.08
A-Levels -
Highams park school
London 2022.09 - 2024.08
Skills
- Customer Service
- Upselling
- Team player
- Multitasking
- Attention to Detail
- Strong communication
Accomplishments
- MOOC COURSE - foundation in finance,
- Voucher codes - Digital Marketing Work
- SMBP ambassdor
- SMBP - work experience insight week
- BGC strategy consulting course
Timeline
Waiter
Apetite4work
2023.10 - Current
A-Levels -
Highams park school
2022.09 - 2024.08
Kitchen porter
Wood Street Bakery
2022.02 - 2023.04
Team member
Creme Soho
2021.10 - 2022.11
GCSEs -
Holy Family Catholic School
2017.09 - 2022.08