EWOENAM TEYE AMEKO
Woolwich,GB
Summary
A highly experienced Senior IT Manager with a successful track record of over 10 years, leading and managing technology teams in dynamic corporate environments. Possesses demonstrated expertise in formulating and implementing innovative IT strategies that drive efficiency, innovation, and business growth. Proven ability to successfully execute complex IT projects within prescribed timelines and budgets. Skilled in team leadership, vendor management, budgeting, and implementing best practices in IT systems and processes. A strategic thinker with a keen focus on optimizing IT infrastructure to align with organizational goals and enhance overall performance. A results-oriented professional committed to delivering high-quality solutions that are aligned with business objectives.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Senior IT Manager
Ghana Health Service
Accra
01.2018 - 01.2024
- Skillfully spearheaded the deployment and implementation of the Lightwave Hospital Information Management System within the hospital, culminating in a notable 20% enhancement in patient management efficiency.
- Enhanced network connectivity by installing and configuring various access points throughout the hospital, linking computers to the LHIMS server, and increasing network reliability by 15%.
- Increased staff proficiency by providing LHIMS training, resulting in a 30% improvement in system utilization efficiency and a reduction in outside training expenses by $5,000 per quarter.
- Developed a training curriculum that increased staff productivity by 15% and decreased outside training costs by 10%.
- Reduced system downtime by resolving workstation and LAN issues, including IP resolution, cabling problems, and peripheral malfunctions, by 25%.
- Ensured 99% LAN connectivity uptime and minimized data loss through the implementation of reliable backup procedures.
- Improved user satisfaction by offering 24-hour telephone support, leading to a 15% decrease in user-reported issues.
- Enhanced overall network performance by managing, supporting, and maintaining systems, resulting in a 20% decrease in system failures and downtime.
- Achieved maximum hardware and software utilization efficiency, increasing equipment lifespan by 10% and reducing production downtime by 12%.
- Successfully oversaw IT projects, resulting in a 25% increase in project completion rate and a 15% reduction in project delays.
- Optimized procurement of end-user equipment by collaborating with third parties, leading to a 10% cost savings on equipment purchases.
- Improved departmental capabilities by restructuring the IT team to address skill gaps, resulting in a 20% increase in team efficiency and effectiveness.
- Led infrastructure projects that improved various systems, resulting in a 15% increase in overall system performance and usability.
- Actively managed IT support for hardware and software issues, resulting in a 20% decrease in user-reported incidents and a 30% increase in issue resolution time.
Data Specialist
Airtel Ghana Limited
Accra
05.2014 - 12.2017
- Achieved average customer satisfaction rating of 4.5 out of 5 based on customer surveys, demonstrating successful establishment of strong work relationships with customers and employees.
- Utilized customer feedback data to reduce client requirement clarification time by 20%.
- Implemented forward-thinking strategies that resulted in 15% increase in customer happiness scores, highlighting the ability to maintain high levels of customer satisfaction.
- Resolved 95% of customer issues within one business day, showcasing effective conflict resolution skills and commitment to providing excellent customer service.
- Increased add-on sales by 25% through upselling new products and accessories to customers.
- Reduced product replacement time by 30% through efficient logging and investigation processes for customer complaints.
- Improved customer retention by 80% through building rapport and delivering friendly, genuine service.
- Successfully completed 20 hours of training per month, ensuring up-to-date knowledge of company products and policies.
- Contributed to 10% increase in monthly sales revenue by effectively promoting diverse product and service options.
- Managed and resolved up to 50 high-volume customer queries simultaneously through efficient multitasking techniques.
Education
Master of Science - Cloud Computing
01.2024 -
- Cloud Architecture: Studying the design and structure of cloud computing systems, including scalability, security, and performance optimization.
- Cloud Security: Learning about security measures, best practices, and technologies to secure data and applications in the cloud.
- Cloud Services and Applications: Exploring different cloud services like SaaS, PaaS, IaaS, and their applications in various industries.
- Cloud Management and Automation: Understanding tools and techniques for managing and automating cloud resources for efficient operations.
- Hybrid Cloud and Multi-Cloud Environments: Understanding the integration and management of multiple cloud environments, including public, private, and hybrid clouds.
- Cloud Cost Optimization: Learning strategies for optimizing cloud costs, such as resource allocation, usage monitoring, and budgeting.
Certification, Introduction to Cybercrime & Cyber Security , E-Crime Bureau / Kofi - Cyber Security
07.2011 - 08.2011
- Introduction to the basics of Cybersecurity and the definitions of terminologies commonly used in Cybersecurity.
- Understanding the CIA triad as well as the provision of relevant real-life examples to explain the concept.
- Understanding what AAA in Cybersecurity means. Cybercrime & Transnational Crimes Cyber Defenses Cyber Security Governance
Certified Enterprise Application Developer & Solutions Architect - Java Programming
09.2006 - 09.2007
Bachelor of Science - Information Technology
09.2008 - 04.2012
- Overall Best Project Team 2012 Recipient
- Member of National Society of Black Engineers
Skills
- Agile Environment
- Coding
- System Administration
- Concept Demonstration
- IT security and networking
- Research
- Communication Skills
- Leadership and Teamwork
- Training and development
- Effective Time Management
- Effective Competitive Analysis
Extra Curricular
Verizon Cloud Platform Job Simulation on Forage - February 2024
- Completed a job simulation involving building a hypothetical new VPN product for Verizon’s Cloud Computing team.
- Used command line Python to test whether Verizon’s VPN met the cloud-native traits, i.e. redundancy, resiliency and least-privilege.
- Researched approaches to achieve application security and communicated insights in a PowerPoint Presentation.
Languages
English
Native
Timeline
University of East London - Master of Science, Cloud Computing
01.2024 -
Senior IT Manager - Ghana Health Service
01.2018 - 01.2024
Data Specialist - Airtel Ghana Limited
05.2014 - 12.2017
International Peacekeeping Training - Certification, Introduction to Cybercrime & Cyber Security , E-Crime Bureau / Kofi, Cyber Security
07.2011 - 08.2011
Ghana Telecom University College - Bachelor of Science, Information Technology
09.2008 - 04.2012
National Institute of Bluecrest College - Certified Enterprise Application Developer & Solutions Architect, Java Programming
09.2006 - 09.2007
Interests
Reading and Football
Extra Curricular
Verizon Cloud Platform Job Simulation on Forage - February 2024
- Completed a job simulation involving building a hypothetical new VPN product for Verizon’s Cloud Computing team.
- Used command line Python to test whether Verizon’s VPN met the cloud-native traits, i.e. redundancy, resiliency and least-privilege.
- Researched approaches to achieve application security and communicated insights in a PowerPoint Presentation.
Interests
Reading and Football
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