Ewa Wencel
Dartford,England
Summary
Hardworking collection 2ic familiar with scripted interactions and collections guidelines. Proficient in both business and personal credit areas. Meticulous Collections professional offering exceptional communication combined with assertive yet personable demeanor. Leverages strong organizational, technical and interpersonal skills to address and resolve delinquent accounts.
Overview
13
13
years of professional experience
Work history
Head
Rowhill Grange Hotel and Utopia Spa
2018.08 - 2019.09
- Hextable
- Training staff
- Any reasonable task requested by the House manager
- Supervising staff
- Allocating workloads to staff on a daily basis
- Checking daily arrivals and anticipating quests needs
- Liaising with reception and reservation regarding arrivals
- Notify maintenance of any issues
Collection Manager 2IC
DPD
Dartford , Kent
2020.06 - Current
- Deliver amazing collection service
- Collection scan compliance
- On road incident managament ( break downs, theft )
- Deliver on time
- Planning collection volume
- Weekly depot/crm meeting ( issue, new costumer, planning) [Task].
Housekeeping Supervisor
Rowhill Grange Hotel and Utopia Spa
2018.08 - 2019.09
- Hextable
- Checking bedrooms to ensure standards of cleanliness are maintained to the 4 star standards
- Checking public areas to ensure standards of cleanliness are maintained to the 4 star standards
- Checking spa to ensure standards of cleanliness are maintained to the 4 star standards
- Operating laundry, which includes loading washer and dryers, folding towels, collecting dirty linen, unloading deliveries
- Office work
Picker, Machine operator
Howard Hunt Direct
Dartford
2014.04 - 2018.08
- Conducting periodic checks on output efficiency
- Occasionally removing and packing finished products
- Gaining a through knowledge of a wide range of factory machinery and how it works
- Packing of delivery letters
Economics school
Sandomierz
2010.01 - 2014.04
Education
Fire Marshall
Dartford, Kent 2023.04 -
First Aid
Dartford, Kent 2023.05 -
Forklift driver
Dartford, Kent 2023.05 -
Skills
- Customer relationship software
- Collection development
- Collections management
- Procure improving
- Information management
- Ability to work under time pressure
- Loyalty and willingness to be associated with the team
- Ease and speed in making decision
- Ability to work in a group
- Desire to learn
Interests
Information management
Functioning of the enterprise in a market economy
Accounting elements
Searching
Selecting and gathering information
Processing information
Dissemination of information
Sep 2006 - Jun 2009
Books, music, film, travel
Languages
Polish
Native
English
Upper intermediate
Timeline
First Aid
2023.05 -
Forklift driver
2023.05 -
Fire Marshall
2023.04 -
Collection Manager 2IC
DPD
2020.06 - Current
Head
Rowhill Grange Hotel and Utopia Spa
2018.08 - 2019.09
Housekeeping Supervisor
Rowhill Grange Hotel and Utopia Spa
2018.08 - 2019.09
Picker, Machine operator
Howard Hunt Direct
2014.04 - 2018.08
Economics school
2010.01 - 2014.04