TETIANA YUROVA
Wells,Somerset
Summary
Business Operations professional with over 15 years of experience across manufacturing, wholesale distribution and entrepreneurship. Throughout my career I have naturally progressed beyond traditional sales roles into positions requiring commercial judgement, operational coordination and process improvement. I enjoy understanding how a business works, bringing structure to complex situations and helping people move towards practical decisions. My experience spans the full lifecycle of commercial projects-from developing new business opportunities and negotiating contracts to coordinating production, logistics and customer delivery. Alongside this, I have built operational systems, improved workflows and supported business growth through practical, hands-on problem solving. As the co-founder of a ceramics business, I successfully established operations in Ukraine and later rebuilt the business in the UK, gaining practical experience across business setup, operations, customer experience, marketing and commercial management.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
Co-Founder & Business Operations Manager
Dosebe
01.2021 - Current
- Co-founded a handmade ceramics business and has been responsible for developing both its commercial and operational foundations. After relocating to the UK, re-established the business while adapting operations, customer experience and commercial activities to a new market.
- Successfully rebuilt business operations after relocating to the UK.
- Co-founded and developed the business from concept through day-to-day operation.
- Oversaw business administration and operational planning to support overall business strategy.
- Introduced operational procedures that improved workflow consistency and customer communication.
- Developed operational processes supporting workshop delivery and customer experience.
- Coordinated workshops, scheduling sessions and managing participant bookings and orders to ensure seamless delivery.
- Responded to customer enquiries, providing quotations and managing bespoke orders to enhance customer satisfaction.
- Prepared wholesale proposals and developed relationships with prospective retail and hospitality clients.
- Planned production schedules and monitored manufacturing capacity using self-developed planning tools.
- Managed company websites and e-commerce platforms.
- Planned and managed Google Ads campaigns and website analytics.
- Worked with external specialists across marketing, production and business development.
- Negotiated with landlords, suppliers and external service providers.
- Designed an Excel-based production planning system that improved scheduling and delivery planning.
- Expanded business activities across retail, workshops and bespoke commissions while beginning to develop B2B opportunities.
Wholesale Sales Manager
INBAU LLC
01.2019 - 01.2021
- Cultivated new business opportunities through proactive prospecting, leading to increased sales potential.
- Secured the first major customer for a newly introduced imported product.
- Supported the commercial launch of a newly introduced imported product.
- Maintained strong customer relationships throughout complete commercial process, ensuring satisfaction and repeat business.
- Negotiated contracts and commercial agreements.
- Streamlined quotations, documentation, and order fulfilment processes to enhance operational efficiency.
- Managed distribution of industrial chemical raw materials to multiple clients.
- Played a key role in establishing a new commercial product line.
- Built trusted relationships with industrial customers operating in technically demanding sectors.
- Worked closely with production, logistics and commercial departments.
- Coordinated packaging procurement and production-related processes.
- Recognised by senior management for reliability and increasing operational responsibility.
Sales Manager
ELIZ LLC
01.2016 - 01.2019
- Secured a major construction customer within the first month of launching a new export market.
- Cultivated relationships with industrial and construction companies, enhancing client engagement and loyalty.
- Established Moldovan market, creating a foundation for future sales growth.
- Expanded responsibility from one export market to five Ukrainian regions.
- Coordinated commercial projects from enquiry to production and delivery, ensuring timely execution and client satisfaction.
- Prepared quotations, contracts and tender documentation.
- Conducted market research and competitor analysis.
- Built trusted customer relationships resulting in long-term repeat business.
- Worked closely with manufacturing teams to coordinate production schedules.
- Oversaw manufacturing processes for transformers and electrical equipment at the production facility.
- Selected for a newly created export role based on commercial and analytical capability.
Education
Specialist Degree - Heat Power Engineering
Zaporizhzhia State Engineering Academy
Skills
- Business operation management
- Commercial operation management
- Process optimisation
- Project management
- Operational strategy
- Production scheduling
- E-commerce platform
- Google Analytics
- Google advertising
- Customer management systems
- Customer relationship software
- Microsoft Excel
- Tag management
- Cross-functional collaboration
- Stakeholder engagement
- Client relationship management
- Business growth
- Customer management systems
Languages
Ukrainian
Russian
English
Custom
www.linkedin.com/in/tetiana-yurova
Certification
- [Type] Licence
Timeline
Co-Founder & Business Operations Manager
Dosebe
01.2021 - Current
Wholesale Sales Manager
INBAU LLC
01.2019 - 01.2021
Sales Manager
ELIZ LLC
01.2016 - 01.2019
Specialist Degree - Heat Power Engineering
Zaporizhzhia State Engineering Academy