Summary
Overview
Work history
Education
Skills
Volunteer experience/Other accomplishments
Timeline
Generic

Evie Walker

Summary

Friendly and driven individual with strong communication and problem-solving skills, coupled with the ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Customer service representative/FOH

Gusto Italian
Nottingham
10.2022 - 12.2024
  • Provided exceptional support through phone, email, and in-person communication
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Consistently achieved service rating/spend per head targets whilst managing customer enquiries with personalised care and attention.
  • Facilitated marketing initiatives that proved to enhance customer retention and sales, for example the use of the student population within Nottingham and the location of the restaurant in relation to the theatre.

Pharmaceutical Assistant/Retail Assistant

The New Pharmacy
Brentwood, Essex
07.2019 - 12.2023
  • Assisting customers with medication queries and over-the-counter remedies.
  • Dispensing prescriptions and preparing dosette boxes ready for customer delivery,
  • Collaborated with external healthcare teams for positive patient care continuity.
  • Observed clinical guidelines to maintain operational compliance.
  • Experience on beauty counters including Estee lauder and Clarins, advising customers on fragrance purchases for both men and women.
  • Gift wrapping, cash handling, answering customer enquiries via telephone and in-person.

Office assistant

Vanclaron Chats CIC
Nottingham
02.2023 - 07.2023
  • Greeted guests and clients with warmth and professionalism.
  • Assisted with event planning activities; contributed significantly towards successful corporate events and gatherings.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Updated database regularly ensuring accessibility of current information when needed.
  • Created marketing posters/brochures as well as social media content to advertise for upcoming events/workshops.


Hotel receptionist/FOH team member

The Bentinck Hotel
Nottingham
09.2021 - 02.2022
  • Handled telephone enquiries professionally and promptly, delivering accurate information about the hotel and its services to ensure an enjoyable stay.
  • Ensured smooth check-out process by confirming future bookings if required and coordinating staff to prepare rooms for upcoming guest arrival.
  • Using initiative and problem-solving during periods.
  • Cash handling, managing deposits and administering petty cash systems.
  • Managed lost property system effectively to return misplaced items quickly.

Education

Bachelor of Science - Psychology

Nottingham Trent University
Nottingham
09.2020 - 07.2023

Becket Keys CofE School
Brentwood, Essex

Skills

  • Proficient in Microsoft word, excel, powerpoint and able to learn quickly/adapt to any other computer systems used
  • Ability to remain calm under pressure and use my own initiative to problem solve
  • Confident, sociable and excellent customer service skills
  • Good time management/organisational skills
  • Positive attitude/strong work ethic

Volunteer experience/Other accomplishments

  • I have volunteered at a special needs Centre for children/young adults and their families (SNAP) for 3 years in Brentwood.
  • Devised a mental health scheme during covid in order to aid loneliness and people who were struggling.
  • I have volunteered in a primary school in Essex for just under 5 years working with children in small groups and 1-1.
  • Completion of foundation/advanced medication knowledge course accredited by boots.
  • Completion of e-learning for health in topics including resuscitation, safeguarding and conflict resolution accredited by the NHS.
  • I volunteered for three months at a local nursing home, assisting with daily activities and providing companionship to residents.

Timeline

Office assistant

Vanclaron Chats CIC
02.2023 - 07.2023

Customer service representative/FOH

Gusto Italian
10.2022 - 12.2024

Hotel receptionist/FOH team member

The Bentinck Hotel
09.2021 - 02.2022

Bachelor of Science - Psychology

Nottingham Trent University
09.2020 - 07.2023

Pharmaceutical Assistant/Retail Assistant

The New Pharmacy
07.2019 - 12.2023

Becket Keys CofE School

Similar Profiles

Create profile
Evie Walker