EVELYN ABBEY
CUSTOMER SERVICE PROFESSIONAL
Wokingham,UK
Summary
Experienced, passionate and proactive professional, bringing forth over twelve years of experience in the airline industry. I'm equipped with a diverse and promising skill-set, conductive to creating positive team relations resulting in optimal delivery. I'm eager to bring years of experience and growth to this role.
Overview
23
23
years of professional experience
Work History
Cargo Agent - Clerical
British Airways - IAG Cargo Heathrow
10.2022 - Current
- Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specification and compliance with other countries regulations
- Maintaining current knowledge of relevant legislations
- Arranging and taking payment of freight on behalf of our clients
- Competent use of various systems in line with procedure
- Providing excellent customer service
- Working proactively to overcome challenges with our customers in mind.
Detainee Custody Officer
MITIE Care + Custody - Heathrow IRC
HEATHROW
01.2021 - 09.2022
- Maintaining a high standard of security and safety whilst ensuring the welfare and decency of detainees
- Border force, immigration and customs matters
- Completing all documentation and administration in line with company policies
- Supervised and controlled behavior of detainees.
Passenger Service Agent
COBALT GROUND SOLUTIONS LTD - HEATHROW
HEATHROW, Hillingdon
06.2008 - 11.2020
- Checking-in passengers, on various airlines and check-in systems
- Performing Flight Monitoring and editing duties
- Checking passenger's visas and documents required for their various destinations
- Keeping passengers informed during flight delays and cancellations, and also rebooking misconnecting passengers
- Performing Airline Ambassador duties for LA PREMIER passengers (First Class) making sure passengers have the best experience
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Supported colleagues in managing challenging situations, through teamwork and collaboration.
Administrative Assistant / Receptionist
HOSPIRA HEALTHCARE LTD - PARK ROYAL
PARK ROYAL, Brent
12.2006 - 05.2008
- Taking prescription orders from various UK hospitals by phone and fax
- Updating customer database
- Entering orders into database to produce prep sheets
- Developed filing system for historical documents, preserving important company records and improving access to information.
Customer Service Assistant
MATALAN PLC LTD - HAYES
HAYES
11.2003 - 12.2006
Service Assistant
ECOVERT FM LTD - BARNET
06.2001 - 11.2003
Education
ACCESS TO INFORMATION TECHNOLOGY -
BARNET COLLEGE (HIGH BARNET)
01.2001 - 2002.04
BSc (Hons) MULTIMEDIA TECHNOLOGY AND DESIGN -
BRUNEL UNIVERSITY (UXBRIDGE)
01.2002 - 2005.04
Skills
Excellent time management
Able to follow procedures and compliance within the aviation industry
Excellent team player or working independently
Proactivity and a positive attitude
Strong verbal and written communication skills
Ability to adapt to a changing environment and new technology
Good computer and numeracy skills
Strong understanding of IATA regulations for denied boarding, downgrades and misconnections
References
Available upon request
Timeline
Cargo Agent - Clerical
British Airways - IAG Cargo Heathrow
10.2022 - Current
Detainee Custody Officer
MITIE Care + Custody - Heathrow IRC
01.2021 - 09.2022
Passenger Service Agent
COBALT GROUND SOLUTIONS LTD - HEATHROW
06.2008 - 11.2020
Administrative Assistant / Receptionist
HOSPIRA HEALTHCARE LTD - PARK ROYAL
12.2006 - 05.2008
Customer Service Assistant
MATALAN PLC LTD - HAYES
11.2003 - 12.2006
BSc (Hons) MULTIMEDIA TECHNOLOGY AND DESIGN -
BRUNEL UNIVERSITY (UXBRIDGE)
01.2002 - 2005.04
Service Assistant
ECOVERT FM LTD - BARNET
06.2001 - 11.2003
ACCESS TO INFORMATION TECHNOLOGY -
BARNET COLLEGE (HIGH BARNET)
01.2001 - 2002.04
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