Aqib Javed

The receipt, inspection & despatch of customers’ freight, ensuring regulatory requirements are met

• Handling of items of freight, including loading/unloading freight to/from Unit Load Devices (ULDs) ensuring regulatory and safety requirements are met

• The delivery and collection of ULDs and freight to/ from aircraft in a safe and timely manner

• The correct processing and completion of required documentation and maintenance of accurate records in the appropriate systems

• The safe operation of all freight handling systems, allocation devices and other equipment and vehicles

• Exercise personal responsibility and reasonable care in preventing harm to yourself and others by ensuring that safe working practices are observed at all times

• Maintain general safety and security of the cargo and aircraft environment in accordance with British Airways and IAG Group safety policy and security procedures.

• Escalate any unresolved dangerous practices or equipment to a Team Leader/ Operations Manager.

• Keep things moving by ensuring each job across the cargo product portfolio is completed within the agreed service delivery targets and freight is not delayed

• Undertake ad hoc work on an exceptional basis or provide relevant cover for other team tasks.

• Liaise with customers and colleagues in a polite and efficient manner

• To provide great customer service to all passengers and stakeholders whenever in contact with individuals.
• To be knowledgeable about the facilities and layout of the airport in order to assist passengers and airport users with their enquiries
• To be knowledgeable of Airline Operations and location across Heathrow Airport.
• To maintain professional standards at all times including personal appearance in accordance with uniform standards
• To work with Passenger Service & terminal team, as required, when operation/ airport is in contingency mode.
• To assist in emergency procedures (i.e. evacuation)
• To co-operate with a number of other organisations e.g Police, Customs, Immigration, Fire Service. Airlines.
• To participate in all movements of trolleys across Heathrow Airport.
• To clear all areas of Heathrow airport of trolleys and ensure these are put back into circulation.
• To identify broken trolleys and withdraw them from service.
• To be trained to use Electric Vehicles within passenger service operation.
• To be trolley hatch trained.
• Complete documentation, recording incidents in a clear and concise manner as required
• Report Health and safety issues

• Enforced company policies and guidelines for all employees.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Built customer relationships with consultative sales approach.

• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Upsold additional products for increased revenue generation.
• Provided exceptional service, boosting repeat business rates.
• Organised marketing materials, promoting new products and discounts.
• Built relationships with customers through friendly interaction and assistance.
• Resolved queries swiftly, contributing to positive customer experience.