Eve Thomas

I joined West Midlands Police in March 2020. The first department i worked on was the Economic crime Unit after 14 months I moved onto the Vehicle Crime Department for 13 months then i moved to my current department the Adult Abuse Investigation Department that investigates Abuse within a family setting this includes domestic, child, elder, and sexual abuse whether between partners, parent of a child or vice versa bringing cases from arrest to court ensuring continued safety of the victims and family by liaising with local government agencies , social workers, charities etc.

During my career with West Midlands Police i used and gained the below skills:

• Collaborated with team members to achieve investigation objectives, enhancing case resolution rates.
• Coordinated with other departments to obtain vital information.
• Prepared detailed reports on investigation outcomes, presenting findings to senior management and law enforcement agencies when required.
• Analysed data for discrepancy and accuracy, determining next steps for further investigations
• Reviewed and revised investigative policies and procedures, implementing improvements that increased operational effectiveness.
• Delivered training sessions on fraud awareness and prevention methods, enhancing organisational resilience against potential threats.
• Cooperated with other police department divisions to gather evidence and share investigation findings.
• Conducted thorough investigations into complex fraud cases, meticulously gathering and analysing evidence to support findings.
• Negotiated with individuals involved in investigations, securing cooperation that facilitated rapid case progression.
• Developed and implemented robust investigative strategies, adapting approaches as necessary to meet evolving case requirements.
• Managed agency databases, updating new investigation information and client information.
• Reviewed facts and circumstances related to crimes committed to pinpoint suspects.
• Followed leads and conducted interviews to gain deeper understanding of cases.
• Collaborated with external agencies, including the police and legal teams, to facilitate the sharing of intelligence and resources.
• Conducted witness interviews with sensitivity and professionalism, obtaining key testimonies pivotal to case resolutions.
• Applied expert knowledge of legal frameworks governing investigations, ensuring compliance with all relevant laws and regulations.
• Conducted risk assessments for potential investigations, prioritising resources towards cases with the highest impact.
• Worked with law enforcement agencies to pursue criminal charges.
• Harnessed knowledge of human behaviour and psychology in persuading witnesses, informants and suspects to reveal case-related information.
• Wrote situation reports outlining incidents and occurrences during field visits for use by internal affairs and investigators.
• Fostered a culture of integrity and ethical conduct within investigative teams, leading by example and mentoring junior investigators.
• Prepared cases for litigation, conducting witness interviews, collecting evidence and analysing data.
• Led multi-disciplinary teams in high-stakes investigations, coordinating efforts to uncover illicit activities and bring perpetrators to justice.
• Provided expert testimony in court cases, presenting evidence clearly and convincingly to support prosecution efforts.
• Monitored personnel performance through performance appraisals and reviews, recommending exemplary performers for promotions and awards.
• Utilised advanced surveillance techniques to monitor suspects, successfully gathering critical information without detection.
• Assessed crimes committed to obtain information not readily available to investigators.
• Followed up on exhausted leads, working tirelessly to solve cold cases.
• Helped prevent future offences by analysing circumstances and behaviours of offenders.
• Wrote comprehensive reports, summarising findings for administrative officials and external agencies.
• Managed secure evidence handling procedures, ensuring chain of custody was maintained and integrity of evidence upheld.
• Obtained and verified evidence by inspecting accident and crime scenes for clues and physical evidence and analysing documents and files.
• Monitored trends in criminal activities, adapting investigative techniques to counter emerging threats effectively.
• Liaised with customer services to investigate and resolve customer complaints.
• Trained staff on criminology and investigation research methods to trace clues and evidence to culprits.
• Analysed financial records and transactions to trace illicit funds and uncover evidence of money laundering activities.
• Utilised cutting-edge technology and software for data analysis, enhancing the efficiency and effectiveness of investigations.
• Engaged in continuous professional development, staying abreast of the latest investigative techniques and legal updates.
• Analysed irregular financial transactions using computer software to identify fraud and embezzlement.
• Collaborated with local law enforcement agencies to investigate crimes.
• Handled and reviewed assigned cases within available SLAs, including advising relevant stakeholders on next steps.
• Analysed patterns in criminal behaviour to predict and prevent future offences, contributing to a decrease in local crime rates.
• Engaged with community members to gather intelligence, building relationships that strengthened public trust in law enforcement efforts.
• Implemented surveillance operations to monitor suspect activities, gathering crucial evidence without compromising confidentiality.
• Provided expert testimony in court cases, presenting evidence clearly and convincingly to secure convictions.
• Managed sensitive information with discretion, upholding the highest standards of confidentiality and data protection.
• Prepared detailed reports on investigation outcomes, providing insights and recommendations for future policing strategies.
• Utilised state-of-the-art technology to track suspects, monitor communications, and uncover digital evidence.
• Adapted rapidly to new laws and technological advancements, continually updating methods to stay ahead of sophisticated criminal networks.
• Facilitated inter-departmental collaboration, breaking down silos to create a unified approach to tackling crime.
• Demonstrated unwavering commitment to justice, working tirelessly to bring closure to victims and their families.
• Maintained meticulous records of investigations, ensuring compliance with legal standards and facilitating seamless case handovers.
• Conducted thorough investigations into complex criminal activities, employing advanced analytical techniques to gather and evaluate evidence.
• Participated in community outreach programmes, educating the public on safety measures and crime prevention tactics.
• Delivered specialised training sessions on investigative techniques, enhancing the skills and knowledge of junior officers.
• Reviewed cold cases with fresh perspectives, leading to the reopening and resolution of previously unsolvable crimes.
• Assessed risk levels in operational planning, prioritising officer safety while ensuring mission objectives were achieved.

• Conducted thorough investigations into suspected fraud cases, meticulously analysing financial records and transactions for irregularities.
• Reviewed financial statements and tax audits in detail to identify and correct discrepancies.
• Collated evidence to prove fraudulent activities.
• Collaborated with law enforcement agencies to gather evidence and facilitate the prosecution of fraudulent activity.
• Helped customers recover any money lost and protected clients from people aiming to defraud.
• Monitored ongoing cases for new developments, adapting investigative strategies to evolving fraud trends and techniques.
• Reviewed and updated investigation procedures regularly to incorporate new fraud detection methodologies and technologies.
• Completed monthly reporting for financial crime management information, adhering to regulations.
• Prepared detailed reports summarising investigation findings, presenting complex information in an accessible manner.
• Participated in professional development workshops and seminars to stay abreast of the latest trends in fraud investigation.
• Prioritised competing priorities with effective time management to meet deadlines.

• Confirmed payment arrangements and finalised customer payment dates and contact information.
• Implemented payment reminders via letter and phone calls, increasing successful repayment rates.
• Monitored debtor accounts regularly, identifying those requiring further action or escalation.
• Collaborated with team members to achieve monthly collection targets and improve department efficiency.
• Traced, located and contacted debtors tied to collection accounts.
• Helped new and existing customers with wide range of debt collection and payment queries.
• Prepared comprehensive reports on collection status, including acquisition costs, current valuation, and restoration expenses.
• Achieved debt collection targets in line with agreed deadlines.
• Documented discussions and actions in customer accounts and collections database.
• Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
• Managed collection calls and negotiated payment arrangements with debtors to minimise outstanding balances.
• Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism.
• Navigated different debt collection systems and methods.
• Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
• Conducted thorough investigations into debtor financial situations to propose realistic repayment plans.
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
• Maintained robust records of financial transactions and interactions with debtors.
• Prepared and dispatched final demand letters to debtors, outlining legal actions for non-payment.
• Processed payments over phone and set up recurring drafts.
• Communicated with debtors in writing, in person, or by phone.
• Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.
• Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
• Assessed client needs and investigated different courses of action.
• Reviewed and authorised write-offs for irrecoverable debts after exhaustive collection efforts.

• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Handled customer enquiries, providing prompt responses to questions about products and services.
• Kept shelves neat, clean and organised through visual merchandising.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.
• Processed sales transactions accurately, handling cash and card payments efficiently.
• Provided helpful, attentive sales support to generate positive customer feedback.
• Managed stock levels on the shop floor, replenishing items to maintain availability.
• Handled customer returns, refunds and exchanges at customer service desk.