Carol Donno

County Lines and Gang investigations team in Grays, Essex. Assisting the investigations into gangs and county lines drugs lines operating in the Thurrock area using a variety of policing and non-policing systems to research for intelligence gathering, seizure/viewing of CCTV, analysing information, assisting in crime searches (warrant enforcements), management of exhibits (seized items), maintain up to date knowledge of PACE, CPIA, RIPA, suspect interviews and witness statements.

Main purpose of role: Ensure accuracy and integrity of data held within PNC and provide a timely and effective enquiry and update service in relation to storage of data and release of information held on PNC and related systems, in accordance with legislative requirements and national and local policy.

Searching of passengers, passenger hand held luggage, luggage x-ray machine operative, security patrol of terminal, security entry gates operations, security of departure/arrival gates as required for non-EU flights.

Process new prisoners on arrival from Court, maintain responsibility for prisoners on designated wing, submit intelligence reports, supervise prisoners on activities and exercise yards, update prisoner records/files, attend adjudications for prisoners on disciplinary reports, maintain accurate records for prisoners with self-harm/suicide markers, responsibility for prison roll count, respond to alarms within the prison, administer first aid when appropriate, escorting prisoners to hospital/medical appointments outside of the prison establishment, assist prisoners with paperwork applications such as housing queries for impending release, various other dynamic security and administrative duties within the prison system. Maintain good order and discipline within the prison establishment.

Managing the department email inbox, managing correspondence, ordering supplies as necessary, assisting with creating documents for the Union Solicitor, creating PowerPoint presentations, maintaining excel spreadsheets for various data, filing legal papers at the Courts, handling phone inquiries, handling sensitive information discreetly maintaining high level confidentiality at all times. ensured efficient travel arrangements for the Union Solicitor including booking accommodation, handling incoming calls for solicitors, answering questions, directing calls and documenting messages.

Answering a high volume of members' calls daily for prompt service delivery, offered empathetic listening ear to distressed callers, providing reassurances where necessary, maintained and updated a large database of union members' personal and professional details, processed new membership applications and took financial payments using secure collection methods ensuring data protection compliance at all times, assured data confidentiality by strictly adhering to company privacy policies and regulations, organised, sorted and verified input data against original documents, managed documents within company databases, keeping accurate records of critical information.