Eve Mattison
Salford,Greater Manchester
Summary
A dedicated professional with a strong foundation in customer service, demonstrating expertise in stock replenishment, knowledge of food and beverages, money transactions, and refund and exchange processing. Skilled in teamwork, communication, and time management, with a proven ability to maintain positivity and enthusiasm in fast-paced environments. Adept at cashing up, cleaning, and ensuring seamless shop floor maintenance while delivering exceptional service to customers. Committed to leveraging creativity and IT skills to enhance operational efficiency and contribute to organisational success.
Overview
2
2
years of professional experience
Work history
Shop Assistant
Printer and Tailor
2024.11 - 2025.12
- Handled cash register efficiently, ensuring accurate transactions.
- Directed customers towards fitting rooms when needed for convenient try-on experience.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Undertook end-of-day cashing up duties, ensured accurate financial records.
- Handled queries regarding products, providing detailed information as necessary.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Collaborated effectively with team members during busy periods.
- Upheld company policies whilst dealing with returns and exchanges.
Waitress
Bay Horse Inn
Hereford, Herefordshire
2024.08 - 2024.11
- Met special dietary requests with careful preparation and presentation of dishes.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained clean and organised dining area for customer comfort.
- Collaborated with kitchen staff to ensure order accuracy.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Seasonal Customer Service Assistant
B&M Retail
Hereford, Herefordshire
2023.10 - 2023.12
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Assisted customers with product inquiries for enhanced shopping experience.
- Unloaded delivery lorries to ensure timely stocking of produce.
- Completed general cleaning duties, mopping floors and emptying trashcans.
- Updated product labelling and pricing to reflect discounts and offers.
Education
Costume Design
University of Salford
Salford 2025.09 -
Extended Diploma - Art & Design
Hereford College of Arts
Hereford, Herefordshire 2022.09 - 2024.05
GCSEs -
Haydon School
Pinner 2017.09 - 2022.06
Skills
- Teamwork
- IT skills
- Creativity
- Time management
- Communication skills
- Shop floor maintenance
- Money transactions
- Positivity and enthusiasm
- Customer Service
- Refund and exchange processing
- Cashing up
- Cleaning
- Stock replenishment
AWARDS
Duke of Edinburgh Silver Award (2022), Duke of Edinburgh Bronze Award (2021)
Volunteer Experience
- Stella Liliana, Bridal Shop - Work Experience, Helped Customers find dresses and accessories, making sure they felt comfortable and welcome. Kept the shop tidy, organised stock, helped set up fitting rooms, Learned how to talk to customers, work as part of a team, and stay organised.
- Rainbows group, Regular volunteer helper, Ruislip 2021, 2022, I regularly helped out at my local Rainbows group which involved looking after 5-7 year olds and helping them with different weekly activities.
- Market Helper - Duck Pond Market, Ruislip 2022, I helped out with general duties at Duck Pond Market. Duties included setting up and putting away tables and chairs, adding signage, tidying up litter etc.
Affiliations
- art
- films
- music
- fashion
- textiles
- baking
- swimming
- gym
- makeup
Timeline
Costume Design
University of Salford
2025.09 -
Shop Assistant
Printer and Tailor
2024.11 - 2025.12
Waitress
Bay Horse Inn
2024.08 - 2024.11
Seasonal Customer Service Assistant
B&M Retail
2023.10 - 2023.12
Extended Diploma - Art & Design
Hereford College of Arts
2022.09 - 2024.05
GCSEs -
Haydon School
2017.09 - 2022.06