Eva Vizyinou
Newcastle,Northumberland
Summary
Accomplished professional with extensive expertise in operations management, stakeholder engagement, and customer relationship management. Demonstrates proficiency in performance monitoring, compliance understanding, and effective communication. Adept at project coordination, quality assurance, and data analysis to drive continuous improvement. Skilled in policy development, HR processes understanding, and customer service excellence. Proven ability to set sales targets, deliver impactful presentations, and facilitate training and development initiatives. Strong leadership skills with a focus on effective delegation, conflict resolution, staff motivation, and time management. Committed to supporting organisational change through operational support and strategic planning. Results-driven Commercial Operations Manager with knack for streamlining processes and enhancing team performance. Transformed operational workflows to boost productivity and improve customer satisfaction. Spearheaded key projects that led to significant cost savings and optimised resource allocation.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Commercial Operations Manager
Verisure
Newcastle upon Tyne , Northumberland
11.2018 - Current
- Developed strategic business plans to enhance profitability and efficiency.
- Facilitated cross-functional team meetings for improved organisational effectiveness.
- Coordinated commercial operations, resulting in streamlined processes.
- Drove operational excellence by implementing robust management systems.
- Managed key stakeholder relationships, ensuring sustained business growth.
- Reduced operational costs through effective resource allocation.
- Ensured compliance with regulatory standards, maintaining impeccable business reputation.
- Delivered continuous process improvement initiatives, achieving operational excellence.
- Managed complex projects within deadlines, ensuring timely delivery and client satisfaction.
- Enhanced customer experience by implementing quality service standards.
- Fostered collaborative work environment to improve team performance and morale.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Streamlined processes to improve and optimise office operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Implemented company wide knowledge base, to ensure accuracy of all information shared with customers
- Departmental restructure, including processes, KPIs and customer experience. Attrition decrease (~20%) below set target, by revamping recruitment process, improving supervision level and increase of retention rate from 46% to 65% within 5 months and to +70% at the moment.
Communication Brand Manager
Deutsche Telekom Greece
Athens , Attica
06.2018 - 11.2018
- Coordinated with sales and marketing departments, ensuring consistency in brand representation.
- Analysed market trends for informed strategic decisions.
- Managed relationship with key stakeholders, strengthening the company image.
- Oversaw budgeting process to maximise profitability.
- Collaborated with external agencies to produce high-quality promotional materials.
- Facilitated productive meetings for brainstorming innovative branding concepts.
Learning and development specialist
Deutsche Telekom Greece
Athens , Attica
03.2016 - 05.2018
- Enhanced employee engagement by delivering high-quality training programmes.
- Assisted in talent management for improved organisational productivity.
- Optimised learning outcomes with impactful course designs.
- Developed e-learning modules to facilitate continuous professional development.
- Streamlined company-wide training initiatives for increased operational efficiency.
- Conducted needs assessments to identify skill gaps amongst employees.
- Initiated mentoring programmes, fostering relationship building across the organisation.
- Evaluated training effectiveness using feedback surveys and quizzes.
- Utilised modern technologies in L and D strategies, enhancing learner experience.
- Promoted knowledge sharing through the establishment of an online platform.
- Facilitated workshops focusing on leadership skills, encouraging personal growth.
- Assessed employee performance post-training for continual improvement in content design.
- Maintained up-to-date knowledge of L and D trends, ensuring competitive advantage.
- Reported on training program needs and challenges, collaborating with management to address improvements.
- Reviewed training materials and curriculum to verify alignment with company standards and industry advancements.
- Boosted employee performance, developing plans to facilitate cross-training between departments and roles.
- Tracked training outcomes through consistent collection of KPI data ad participant feedback.
- Aligned training programmes with corporate objectives, meeting established metrics to drive growth.
- Implemented innovative training methods through simulations, role-plays and gamification to maximise overall employee engagement.
- Optimised quality of training content by incorporating input from subject matter experts.
Team Manager B2B
Deutsche Telekom Greece
Athens , Attica
04.2013 - 02.2016
- Enhanced team productivity by implementing effective project management strategies.
- Coordinated with various departments for seamless workflow.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Conducted performance evaluations to identify areas of improvement.
- Streamlined operations, leading to increased team performance.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Boosted morale by recognising and rewarding exceptional work.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Developed action plans for continuous process improvement initiatives.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Handled employee grievances to maintain harmony within the workforce.
- Steered project execution whilst adhering strictly to timeline constraints.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Delegated responsibilities efficiently amongst team members.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Sales executive
Deutsche Telekom Greece
Athens , Attica
05.2011 - 04.2013
- Increased customer engagement by delivering high-quality product demonstrations.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Understood customer needs to craft exceptional sales journeys.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
Education
Master of Business Administration - Marketing
Heriot-Watt University
Edinburgh 09.2017 - 12.2019
Bachelor of Arts - International Law and European Affairs
Panteion University
Athens 09.2007 - 06.2016
Skills
- Operations management
- Performance monitoring
- Effective communication
- Project coordination
- Quality assurance
- Data analysis
- Sales targets setting
- Presentation skills
- Training and development
- Effective delegation
- Conflict resolution
- Staff motivation
- Time management
- Leadership skills
- Organisational change
- HR processes understanding
Affiliations
- Literature, cinema, gaming
Languages
Greek
Native
English
Fluent
German
Beginner
Certification
- PRINCE2® Foundation Qualification
- PRINCE2® Practitioner Qualification
- Level 3 Certificate HR Management
References
References available upon request.
Timeline
Commercial Operations Manager
Verisure
11.2018 - Current
Communication Brand Manager
Deutsche Telekom Greece
06.2018 - 11.2018
Master of Business Administration - Marketing
Heriot-Watt University
09.2017 - 12.2019
Learning and development specialist
Deutsche Telekom Greece
03.2016 - 05.2018
Team Manager B2B
Deutsche Telekom Greece
04.2013 - 02.2016
Sales executive
Deutsche Telekom Greece
05.2011 - 04.2013
Bachelor of Arts - International Law and European Affairs
Panteion University
09.2007 - 06.2016
- PRINCE2® Foundation Qualification
- PRINCE2® Practitioner Qualification
- Level 3 Certificate HR Management
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